Associate Manager - Facilities (UK)

Description

The Associate Facilities Manager will oversee the maintenance of company equipment and facilities, including all restaurants and the Restaurant Support Centre. This role involves managing property and equipment assets, selecting and supervising third-party vendors, and overseeing the facilities management helpdesk.

A strong understanding of restaurant operations will be given during onboarding. You will maintain efficient asset maintenance. You will also be responsible for developing KPIs to evaluate vendor performance. Attention to detail is key, as you'll identify recurring issues and address their root causes effectively.

You will work with Risk to ensure Healthy and Safety compliance is top priority.

Helpdesk & Handyperson Management:

Maximize efficiency and service quality.

Planning, Scheduling & Productivity (using CAFM system):

•Review and assess work orders for timely completion.

•Prioritize tasks through the MML helpdesk.

•Coordinate activities for the handyperson in the South with District Managers and Restaurant teams.

•Develop a plan for management of maintenance services in the North East region as Wendy’s expands.

Standard Operating Procedures:

Conduct quarterly restaurant visits:

•Assess facilities needs for the upcoming year.

•Identify and address recurring issues with third-party suppliers regarding work quality or pricing.

•Provide vendor feedback, including technician observation, coaching, and validation of compliance.

Communication & Cost Control

Regularly consult with Operations partners on maintenance cost control and quality assurance.

Business Review:

•Analyze monthly store P&Ls to identify high costs and trends. Use CAFM (Verisae) and MML helpdesk to conduct root cause analysis and develop cost-reduction strategies, including repair vs. replacement recommendations.

•Review capital project progress against budget and plan.

•Manage timely and cost-effective remediation of Ecosure and Food Alert audit issues.

Planning & Scheduling:

•Share monthly action plans with Operations partners, covering R&M capital planning, PM schedules, and high-cost maintenance problems.

•Provide feedback on key areas like:

•Employee and guest safety.

•Store PM task evaluations.

•Best practices for facility improvement.

Manages R&M Capital Budgets:

Restaurant Inspections:

•Participate in planned visits to scope capital project work.

Planning & Execution:

•Oversee projects, create punch lists, and ensure completion.

Budget Management:

•Review monthly capital budgets and write-offs with Regional Ops Manager and Director of Operations.

Unplanned Equipment Replacement:

•Manage emergency replacement of capitalized equipment.

Repair Cost Analysis:

•Assess frequent KOE repair costs, identify causes, and develop cost control strategies, including repair vs. replace guidelines.

Minimum of 5 years in a similar role within retail or F&B, with a proven track record of hands-on management.

Subject matter expert in project and maintenance management.

Strong commercial acumen with expertise in financials, budgeting, and cost control.

Excellent verbal and written communication skills, adept at liaising with multiple stakeholders.

Strategic thinker with a focus on implementing long-term solutions.

*Must be able to commute to the office in London every week on Tuesday.

*Travel 40% of the time to restaurant locations in London, SE and Liverpool.