Associate Advisor, Customer Service
Wiley
Date: 3 weeks ago
City: Bognor Regis
Salary:
£23,751
-
£26,740
per year
Contract type: Full time
Job Description
Associate Advisor, Customer Service
Location:
Bognor Regis, GBR
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
About The Role
The Wiley location in Bognor Regis is home to our award winning European Distribution Centre (EDC), and holds approximately 7 million books which are delivered across the EMEA region (Europe, Middle East and Africa). Servicing individual consumer orders from our websites to internet bookstores and high street shops we aim to turn any requests around in a 72 hour period from order through to delivery.
Customer Service Books (Knowledge & Learning), Inventory Management, Facilities, Human Resources, Enterprise Applications and ERP delivery teams are all located in the Bognor office location as well as the Distribution team who are based within our busy Distribution Centre.
Our Customer Service team are now recruiting for a Customer Service Advisor within their busy department which has a proven track record of providing excellent customer service. As part of the Customer Service team, you will have a wide-range of daily activities. The role will require you to process various types of orders as well as raising credits, dealing with queries and ensuring accounts are created and remain updated, whilst working in a timely manner to meet the required Service Level Agreements.
The Key Duties Include
People have always been valued at Wiley. We work collaboratively across the globe, enjoy what we do and have opportunities to develop throughout our careers. Which means you can look forward to a competitive salary, and benefits including a defined contribution pension scheme and 25 days’ holiday (pro rata), staff discounts and an employee assistance programme.
To apply, please upload your CV and a covering letter.
Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.
Salary Range
22,620 GBP to 26,740 GBP
About Wiley
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.
When applying, please attach your resume/CV to be considered.
Associate Advisor, Customer Service
Location:
Bognor Regis, GBR
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
About The Role
The Wiley location in Bognor Regis is home to our award winning European Distribution Centre (EDC), and holds approximately 7 million books which are delivered across the EMEA region (Europe, Middle East and Africa). Servicing individual consumer orders from our websites to internet bookstores and high street shops we aim to turn any requests around in a 72 hour period from order through to delivery.
Customer Service Books (Knowledge & Learning), Inventory Management, Facilities, Human Resources, Enterprise Applications and ERP delivery teams are all located in the Bognor office location as well as the Distribution team who are based within our busy Distribution Centre.
Our Customer Service team are now recruiting for a Customer Service Advisor within their busy department which has a proven track record of providing excellent customer service. As part of the Customer Service team, you will have a wide-range of daily activities. The role will require you to process various types of orders as well as raising credits, dealing with queries and ensuring accounts are created and remain updated, whilst working in a timely manner to meet the required Service Level Agreements.
The Key Duties Include
- Processing customer orders, pro-formas, quotations, credits and cancellations.
- Checking customer accounts are accurate against the orders received and processed to agreed deadlines
- Liaise with our outsource partners on training areas, giving feedback.
- Responding to customer queries via various methods of communication i.e. email, telephone and post
- Creating and amending customer accounts to current policy guidelines.
- Maintain internal and cross business communication ensuring all parties are kept up to date and informed of any issues, areas of concern and identifying and minimising potential problems seeking assistance where required
- Any other general administration duties as requested by the manager.
People have always been valued at Wiley. We work collaboratively across the globe, enjoy what we do and have opportunities to develop throughout our careers. Which means you can look forward to a competitive salary, and benefits including a defined contribution pension scheme and 25 days’ holiday (pro rata), staff discounts and an employee assistance programme.
To apply, please upload your CV and a covering letter.
Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.
Salary Range
22,620 GBP to 26,740 GBP
About Wiley
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.
When applying, please attach your resume/CV to be considered.
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