Assistant Visitor Services Manager

It’s inspiring the team who present magnificence every day.

It’s the collaboration and the community spirit. And it’s presenting one of the world’s greatest art collections. This is what makes working for Royal Collection Trust so different.

Our outstanding Visitor Services team helps millions of visitors, from around the world, to enjoy beautiful works of art and the magnificence of Windsor Castle every year.

As an Assistant Visitor Services Manager, you'll act as Duty Manager for the site and lead a team of Wardens, ensuring exceptional visitor experiences and the highest standards of care and security across Windsor Castle and Frogmore House.

Key Responsibilities:

• Lead and manage recruitment, induction, and training processes for new and existing Warden staff.
• Work closely with the Visitor Services Manager and other teams to enhance the overall visitor experience.
• Manage daily operations, assist with events, and ensure the highest standards of visitor care and security are upheld.
• Conduct training sessions and ensure staff are briefed on current information, procedures, and any additional events for the day.
• Take charge of daily briefings, answering questions, and ensuring the smooth flow of the visitor route as well as the safety and security of visitors and the site.
• Supervise a team of Wardens, motivating them to deliver excellent customer service and ensuring the security of the Royal Collection.
• Monitor visitor flow to ensure safety and help manage seasonal activities and tours.

About you

• You’ll be adaptable and thrive in a changing environment, with a continuous improvement mindset and a positive approach to challenges.
• A friendly and confident communicator, you’ll be able to motivate a team and get the best out of people to deliver excellent customer service.
• With strong supervisory skills, attention to detail, and a genuine desire to work with the public, you’ll thrive in an opportunity to create lasting and positive customer experiences.
• You’ll be organised and able to work effectively in a busy environment, supported by your excellent interpersonal skills and the ability to establish strong professional relationships with colleagues and visitors.
• You’ll possess a strong understanding of security and the ability to stay alert and reliable.
• Proficiency in Microsoft Outlook, Word, and Excel will also be crucial in this role.

Benefits:

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.