Assistant Spa Manager - Service

Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone and VOYA.

Aqua Sana Forest Spa is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana Forest Spa during Spa Days and Spa Breaks.

ASSISTANT SPA MANAGER – SERVICE | Circa £32,900 per annum pro rata

Reporting to the Aqua Sana Forest Spa Operations Manager, you will play a key role in ensuring the smooth running of the department. You will be responsible for delivering excellent guest service and building standards, adhering to all health and safety guidelines as set out by the company.

Key responsibilities include recruiting, training and managing your team to provide an outstanding spa experience. You will oversee all front-of-house operations, ensuring a consistent high level of service is delivered to our guests throughout their experience. This involves managing the daily operation, collaborating with other stakeholders to ensure a high level of service standards and monitoring guest experience metrics to take appropriate action.

Additionally, you will manage retail operations, including stock control, promotions, and staff training, working towards achieving sales targets.

HOURS OF WORK

You will be contracted to work 80 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

About You

Essential requirements:

• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Previous experience of working within a similar role / beauty industry
• Previous experience of working in a customer service environment
• Experience of financial controls and people management
• Previous retail management experience
• Friendly and genuine towards guests and colleagues
• Ability to prioritise and organise daily tasks
• Excellent time management and organisational skills
  
  

Desirable requirements:

• Good working knowledge of Microsoft Office
• Previous experience with spa / leisure booking systems
  
  

About The Benefits

• Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
  
  

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 22nd January 2026

Interviews to be held: Ongoing

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

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