Assistant Claims Manager

We are seeking a talented individual to support our major and complex claims consulting practice, working alongside industry experts to deliver exceptional service to our clients. This is a fantastic opportunity to develop your career in claims management within a dynamic, collaborative environment. This role can be based out of our London, Birmingham, Reading, Manchester or Bristol offices. This is a hybrid role that has a requirement of working at least three days a week in the office or with clients.

Assistant Claims Manager

The successful applicant will support the preparation, presentation, and project management of complex insurance claims under the guidance of Senior Claims Managers and be expected to deliver outstanding client experiences whilst achieving excellent outcomes.

This role would be perfect for someone coming from a previous Adjusting/Claims background looking to join a well-established, market-leading insurance broker with great development and progression opportunities.

We will rely on you to:

• Support the preparation, presentation, and project management of complex insurance claims under the guidance of Senior Claims Managers.
• Collaborate with stakeholders including clients, insurers, loss adjusters, forensic accountants, and specialists to drive claim progress.
• Develop a deep understanding of client needs, priorities, and claim strategies to ensure tailored and effective claims handling.
• Maintain professionalism, organization, and proactive communication throughout the claims process.
• Contribute to a team dedicated to delivering outstanding client experiences and achieving excellent outcomes.
  
  

What you need to have:

• A strong commercial or consulting background within the insurance sector.
• A desire to pursue a career in major and complex claims on behalf of policyholders.
• Excellent communication, stakeholder management, and organizational skills.
• A proactive attitude with a passion for learning and professional development.
  
  

What makes you stand out:

• Prior experience in claims management.
• Knowledge of insurance claims processes, project management, or dispute resolution.
• A collaborative mindset and enthusiasm for working within a diverse, global team.
• A commitment to delivering exceptional customer service and continuous improvement.
• A professional adjusting qualification
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

#hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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