Army - Business Support Manager - RDG & RYorks

3 Tower Street, York, YO1 9SB

Job Summary

Do you want a role where you can make a real difference to the lives of our service personnel – both serving and veterans – along with their families?

The Army’s whole force is made up of over 100,000 employees from across the Regular Army, Reserve Army, Civil Service and Contractors. The 7,000 Civil Servants within this workforce work at over 300 locations in the UK and overseas. It is a diverse workforce, with roles from trainers, HR, teachers, and psychologists to storekeepers, accountants, project managers, and policy professionals. There are many different functions and professions delivering key outputs for the Army.

In Defence, our people come first because they are the foundation on which our strategic advantage is built. They are our most important asset and in this role you will play a part in ensuring we are able to attract, retain and foster the talent and skills we need to succeed. You will also be joining the largest of the civil service professions - Operational Delivery - a profession committed to supporting its members to succeed.

In this new role, you will lead a Team responsible for providing business support to the Regimental Headquarters for the Royal Dragoon Guards (RDG) and the Royal Yorkshire Regiment (RYorks). Working as part of a friendly, professional organisation in a busy but rewarding environment you will have an opportunity to use your experience to help us establish a new business support hub and showcase your leadership skills.

Whether you are an experienced business support manager looking for a new challenge, or you have a strong background in business support and are looking to step up into a team leader role, providing you are passionate about what you do and doing it well, this could be the ideal role for you!

This position is advertised at 37 hours per week.

Job Description

As the manager for the Business Support Team, your primary purpose will be to deliver a credible, responsive and professional service to meet the needs of the two Regimental Headquarters you support. Your key responsibilities will include:

• Managing your Team with confidence and empathy, creating a sense of purpose and supporting them to give of their best, both as individuals and as a Team.
• Information Management, including maintaining the master file plan and management of electronic and physical records (including the archiving and destruction of documents). Regular auditing of group area for duplicate/redundant data etc.
• Administrative support to Benevolence to both Regiments using the MOSAIC IT System - training can be provided if required.
• To be responsible for the group mailbox/intranet/DefNet accounts.
• The management of conference room facilities including providing support for all VTC and telephone conferencing with the RHQs.
• Compliance with webmaster direction ensuring the relevant pages are kept up to date providing, where necessary, advice regarding Intranet and ArmyNET web. Arrange and provide web training as the need arises.
• To act as the database manager for the Regimental Associations databases.
• Support the Regimental social media and Branding initiatives.
• Provide support to the Information Manager.
• Undertake the role of Local Security Officer and IT Security Officer
• Work collaboratively with other Teams to implement changes to our communications and information management processes.
  
  

Responsibilities

As the manager for the Business Support Team, your primary purpose will be to deliver a credible, responsive and professional service to meet the needs of the two Regimental Headquarters you support. Your key responsibilities will include:

• Managing your Team with confidence and empathy, creating a sense of purpose and supporting them to give of their best, both as individuals and as a Team.
• Information Management, including maintaining the master file plan and management of electronic and physical records (including the archiving and destruction of documents). Regular auditing of group area for duplicate/redundant data etc.
• Administrative support to Benevolence to both Regiments using the MOSAIC IT System - training can be provided if required.
• To be responsible for the group mailbox/intranet/DefNet accounts.
• The management of conference room facilities including providing support for all VTC and telephone conferencing with the RHQs.
• Compliance with webmaster direction ensuring the relevant pages are kept up to date providing, where necessary, advice regarding Intranet and ArmyNET web. Arrange and provide web training as the need arises.
• To act as the database manager for the Regimental Associations databases.
• Support the Regimental social media and Branding initiatives.
• Provide support to the Information Manager.
• Undertake the role of Local Security Officer and IT Security Officer
• Work collaboratively with other Teams to implement changes to our communications and information management processes.
  
  

Person specification

Essential

We are looking for resourceful, capable and organised individual who can deploy resources and organise workloads to deliver outputs. The ideal candidate will have:

• Ability to motivate and support their team to deliver excellent customer service and achieve effective performance.
• Demonstrable experience of working in an administrative role in a customer-focussed environment.
• Strong interpersonal skills, and the experience of building positive relationships,
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Ability to prioritise workloads and adapt to changing priorities.
  
  

Desirable

• Experience of working with Office 365
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Leadership
• Delivering at Pace
• Managing a Quality Service
  
  

We only ask for evidence of these behaviours on your application form:

• Changing and Improving
  
  

Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

As a civil servant working alongside the Army, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects and a job that makes a difference.

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance. Where business needs allow, some roles may be suitable for a combination of office and home-based working.

This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

Other Benefits For Army Civil Servants Include

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Highly competitive Civil Service pension with an employer contribution of 28.97%
• Personal and professional development of skills
• Alternative working patterns for many roles
• Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle
• Enhanced maternity, paternity and adoption leave
• 6 days special leave per year which can be used for volunteering activities
• The post does not offer relocation expenses.
• External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
• Please Note: Expenses incurred for travel to interviews will not be reimbursed
• Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts
• Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
  
  

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application

As part of the application process you will be asked to provide the following:

• A name-blind CV including your job history. Your CV is for information only and will not be scored.
• A Personal Statement of no more than 500 words detailing how your skills and experience meet the essential criteria.
• Evidence (no more than 250 words) against the following civil service behaviour: Changing and Improving
  
  

Where a large number of applications are received, an initial sift will be conducted based on the evidence you provide in support of the Changing and Improving behaviour.

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Interview

The interview panel will assess you against the essential criteria for the role using a blend of behaviour and experience based questions. The specific behaviours tested at interview will be Delivering at Pace, Changing and Improving, Managing a Quality Service and Leadership.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected] .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Graeme Green
• Email : [email protected]
  
  

Recruitment team

• Email : [email protected]
  
  

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [email protected].