Apprentice Service Advisor

Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgewater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you’re a salesperson, a vehicle technician or in customer service, we would like to hear from you. And, if you haven’t yet built up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.

Position:

We are looking for a well organised customer focused person to join our Service team at English Ford as an Apprentice Service Advisor.

You will have excellent communication skills both face to face and on the telephone, be able to work in a busy environment, plan and prioritise and possess the desire to consistently deliver excellent customer service.

We will offer an apprenticeship programme through our trusted third party provider Calex, the apprenticeship programme will last for approximately 12 months and focuses on you achieving a Customer Service Level 2 qualification.

In addition to the formal apprenticeship programme & training, you will also work closely alongside our other Service Advisors and Service team to help gain valuable, on the job, support and guidance.

The successful candidate should be reliable, flexible, punctual and a great team player.

During your apprenticeship you will be working towards developing the skills and knowledge required to carry out the following key responsibilities:

• Related and promotional up-selling
• Taking incoming customer phone calls and handling guest queries
• Making bookings on our bespoke Customer Relations Management (CRM) system
• Meeting and greeting guests coming to the dealership
• Creation of job cards
• Keep guests informed about the status of their vehicles
• Assisting with the day-to-day smooth running of the service desk
  
  

Requirements:

• Excellent communication skills
• Knowledge of Microsoft Office, Excel and Word
• The ability to work on own initiative and as part of a team.
• Great telephone and customer handling skills
• Quick to learn and retain information
• Positive attitude and good sense of humour
• Able to multi-task and work under pressure
  
  

4+ Grades in English & Maths

Other information:

Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

Please consider the following when making your application:

• We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early
• We are not able to offer sponsorship for people living outside the UK
• If you need any support throughout the application or interview process, please make the a member of our team or the Hiring Manager aware.
  
  

We advertise our vacancies to attract candidates. If we require agency assistance we will contact agencies directly. Any speculative CVs we receive will not be accepted as an introduction.

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