Applications Support Analyst

Application Support Analyst

Stark a leading building materials distributor in Northern Europe, is looking for a Property Compliance Coordinator who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with many opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

What You Will Be Doing

Minimising service disruption by providing support and maintenance of business applications through the ownership and resolution of Incidents and Service Requests, performing routine maintenance and by undertaking project work as required.

You Will Be Required To

• Own and resolve Incidents assigned to team and own queue, ensuring that effective communication with customers is maintained throughout and business impact is understood and minimised.
• Ensure that Service Requests assigned to team and own queue are fulfilled in a timely manner and that customers are sent notification when work is complete.
• Document processes, procedures and review documents written by other team members, providing feedback where required.
• Review documentation that is produced for new and upgraded systems covering the design, development, testing implementation and post-live support phases.
• Facilitate the transfer of knowledge throughout the team, providing assistance to other team members as required.
  
  

What You’ll Need To Have

• Experience of supporting and working with a number of enterprise applications.
• Excellent problem-solving skills.
• An aptitude for IT and a desire to learn.
• Excellent communication skills and a confident phone manner.
• Documentation writing experience.
• Competent in use of MS Office applications.
• A basic understanding of system interfaces.
• An awareness of the ITIL service lifecycle.
• Educated to degree level or has equivalent experience.
  
  

Desirable

• A good understanding of cloud architecture.
• Previous experience of supporting internally used business applications such as data, document archiving, financial and transport systems.
• ITIL Foundation qualified.
  
  

What’s In It For You

• Discretionary bonus
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
• Generous employee discounts
• Access to discounts with hundreds of your favourite high street and online retailers
• Retirement savings plan
• Life assurance
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
  
  

Why STARK?

We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that provides great service, we want to hear from you. Apply today!

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

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