Alerts Monitoring Officer

Location - Beccles, Suffolk

Hours - Part-time and permanent (22.5 hours a week, office based working Mondays, Wednesdays & Fridays)

Home Support Matters are looking for an Alerts Monitoring Officer to champion service excellence by monitoring digital activities generated and received from external team, thus supporting the delivery of best-in-class customer and employee experiences.

The Role at a Glance

The role of the Alerts Monitoring Officer is to ensure electronic alerts and activities generated and received from the external teams are monitored and actioned timely, to support the safety and well-being of customers in receipt of care and employees.

The post sits within the data and systems team, acting as the link between internal and external reporting. The role involves the monitoring and utilisation of data bases.

This role holds minimal on-call duties (one 8hr shift per 4-weeks), which attract additional regular payments to salary.

Key Responsibilities

• Monitor daily the alerts and activity notifications received electronically from external field colleagues. Investigating and acting upon each alert and activity.
• Escalate concerns should risks be identified to relevant operational and quality colleagues to investigate further ensuring the safety of customers and employees.
• Work alongside operational and quality colleagues identifying, reporting, and acting upon quality concerns and issues.
• Ensure appropriate action has been taken prior to any activity or alert closure.
• Monitor, collate, present and feedback quantitative and qualitive data to identify key findings.
  
  

What You'll Bring

• Proven experience in data monitoring, compliance, or customer care within the health or social care sector
• Meticulous attention to detail and strong communication and documentation skills
• Ability to work independently and collaboratively in a dynamic environment
  
  

Nice to Have

• Familiarity with digital care systems or audit tools
  
  

Why Work with Home Support Matters?

• Be part of an organisation where every voice is valued
• Make a direct impact on the wellbeing and experience of customers and employees
• Access professional development and training opportunities
• Your Care GP Online Services
• Join a supportive, passionate, and quality-driven team
  
  

PLEASE NOTE: Sponsorship is not available for this role.