Airport Services Admin Officer - LHR

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better'. As one of the most recognised and admired brands globally we're driven by innovation and excellence. We are now looking for an Airport Services Admin Officer that will oversee, coordinate and streamline all admin tasks to make sure they meet operational requirements.

Role

In this role, your day to day will involve:

To manage administrative process at LHR effectively by overseeing, coordinating, and streamlining all administrative tasks to ensure they meet operational requirements and compliance with company and other local regulations. Ensure the assigned administrative staff are motivated, guided, and coached to provide pro-active administrative support to the station.

To prepare and manage the LHR staff roster with a focus on operational coverage and maintain efficient documentation of personnel records within the Airport Services department, e.g., leave planning, attendance, performance feedback etc.

Support New joiners’ briefings and registration for biometric attendance system. Maintain required time and attendance documentation and leave and sickness records.

Plan, co-ordinate and manage staff rosters in compliance with HR policies and local regulations to ensure optimal operational coverage, and that such processes are administered in a consistent and fair manner.

Support MAS/ASM in developing and maintaining required reports/dashboards to analyse and highlight trends on relevant staff and passenger data, including supporting the required investigation processes for customer complaints.

Support the department in procurement processes. Raise and track procurement requests to acquire products and track procurement requests for back office and operational purposes Material Requisitions (MRE)/Requisition for Purchase (RFP) other service procurement requests.

Assist MAS/ASM with training nominations for staff so that staff are effectively developed for their respective roles including any relevant online training.

Supervise, guide and coach the administrative team to ensure they provide an effective administrative service to the station.

Plan, schedule and control the nominations of Airport Services staff members on training courses (including On the Job training) and maintain/update training records of each employee. Responsibility for producing a monthly training plan with effective control over costs and pre & post coursework and generate a monthly exceptional training report for those employees who do not meet the required standards.

Manage MAS/ASM calendar and produce minutes and reports from all meetings.

Develop and maintain the Local Procedures Manual ensuring that this is updated every six months. All updates should include the relevant issued Station and Corporate Service Notices

Ensure Health & Safety compliance for the office.

Qualification

To be considered for this role, you must meet the following requirements:

Have the unrestricted right to live and work in the UK prior to any potential start date. Emirates is unable to support with any sponsorship requests.

Have at least three years of administration experience

Experience of managing a team

Experience of working in an airport environment

You'll Have An Edge If You

Have experience of planning rosters in an airport setting

Have a good knowledge of airport security regulations

Have experience in maintaining training records

Have a good understanding HR policies

Salary & benefits

To be discussed

Join our team of over 100,000 people across the world and follow your passions into one of over 50 brands in the Emirates group. Our world famous airlines, Emirates is where you will start or continue your journey with us, we strive for exceptionally high standards in all of the products and services we offer and we have build a fantastic reputation because of it. As you would expect we reward hard work and some of the benefits you can expect with this role include a salary package of up to £50,000. Some of our key benefits include, pension contribution up to 9%, health insurance for you, a health cash plan, non contractual profit share each year, yearly bonus in November, annual leave that increases with service. As you would expect joining the worlds largest international airline, you will have access to discounts flights, hotels so you can explore the world on your days off.

To find out more about what is is like to work for the Emirates group please visit www.emirates.com/careers