Airfreight Customer Service Coordinator

YOUR ROLE

We are seeking a highly motivated and detail-oriented Airfreight Customer Service Coordinator to join our dynamic Bollore team and play a key role in ensuring customer satisfaction.

This role will provide outstanding levels of customer care, proactively expedite and monitor movements in order to meet and exceed our clients expectations. You will work closely with internal teams and external partners to ensure timely and accurate processing of air shipments, resolving customer issues, and optimising the customer experience.

This is a Monday – Friday role.

WHAT ARE YOU GOING TO DO?

• Price, plan and monitor customer orders with full accuracy and visibility from pick-up to delivery point.
• Provide solution options for both price and service.
• Ensure all documentation, are checked in an accurate and timely fashion and that client profiles are updated.
• Ensure files are invoiced and completed correctly.
• Maintain liaison with all SDV operational and support departments.
• Build relationships with the network, third party suppliers and carriers to ensure best practice, service and cost control.

WHAT ARE WE LOOKING FOR?

We are looking for the successful candidate to have multi-model experience or significant airfreight experience. You will have a flexible attitude to working in a multi-modal environment and you must be customer focused, putting the customer at the heart of everything you do. It is essential you have excellent attention to detail and problem-solving skills with the ability to communicate at all levels. It is desirable if you have experience with temperature control shipping with the ability to oversee a number of projects.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

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