Aftersales Customer Relations Lead

Aftersales Customer Relations Lead

Circa £40,000 + Benefits

Field Based - travel required across UK

Who we are?

At LEVC we have been transformed from a traditional vehicle manufacturer of the iconic black cab, into a modern electric vehicle company with high performing tech. We operate a global footprint, with offices and operations across Europe and key overseas markets. The TX electric taxi heralded a new generation of personal transport, bringing zero-emissions-capable operation to cities around the world.

Why work at LEVC?

Our talented team are dedicated to driving greener transport solutions that will accelerate the journey to cleaner cities. Our mission is to build on our heritage to deliver smarter, greener, safer and accessible mobility for all.

We are proud of what we’ve achieved already and excited to bring and develop talent into the EV industry.

About the role

Are you a vehicle/master technician looking to move to a customer focussed field-based role?

The Aftersales Customer Relations Lead serves as the primary point of contact between LEVC and its customers, Authorised Repairer and fleets, ensuring customer satisfaction, efficient communication, and resolution of issues. Playing a key role in understanding customer needs, coordinating with internal departments, and fostering long-term relationships to promote customer loyalty and business growth.

Customer Relationship Management – Serve as the main contact for customers and Authorized Repairers (ARs), maintaining strong, long-term relationships.

Communication & Coordination – Facilitate communication between customers/ARs and internal departments, keeping stakeholders informed about services and updates

Issue Resolution & Feedback – Address and resolve customer concerns, escalate complex issues, and collect feedback for service improvements.

Performance Monitoring & Reporting – Track customer satisfaction, monitor service delivery, and provide reports to senior management.

Training & Support – Offer training, onboarding, and internal support for Aftersales, Sales, and Dealer operations.

Experience to succeed

Experience in a customer facing role within the Automotive industry

More than 3 years customer support experience.

OEM experience at Dealer/Authorised repairer level.

Demonstrate vehicle/master technician qualifications/experience

Willing to travel on a frequent basis within the UK.

Leading by customer first principles and practices.

Ability to work under pressure and meet tight deadlines.

Self-motivated and a team player.

Excellent communication and negotiation skills.

What we can offer you

Competitive salary

Car allowance (Dependent on role)

25 days’ annual leave plus bank holidays

Hybrid working available between base location/home

Life insurance, cycle to work scheme, and a salary sacrifice pension scheme

Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders.

Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities.)

Modern offices with free parking and EV charging available

Offices include use of onsite gym (Ansty location), subsidised canteens, regular companywide events

Dedicated Learning & Development team help you to unlock your potential through technical & behavioural training. Oh, and did we mention you can get access to LinkedIn Learning too!

At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.