Advice Session Supervisor
Citizens Advice
Date: 11 hours ago
City: Tadley
Contract type: Full time
Trainee Role Available for the Right Candidate
With Guidance And Direction From The Advice Services Manager, Manage The Practicalities Of Delivering Frontline Advice Services On a Day-to-day Basis
Supervise the work of designated staff and volunteers to ensure that standards meet Citizens Advice and regulatory requirements.
Provide technical support and act as consultant to the advisers.
Ensure delivery of agreed level of service and adequate staff cover.
Monitor the quality of advice given to clients during advice session.
Monitor quality of work from case records.
Develop and maintain standards of service delivery.
Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
Undertake advice work as and when required.
Ensure all relevant policies and procedures are followed during the advice session.
Some hybrid working possible, though the majority of the role will be supporting staff and volunteers in our office.
With Guidance And Direction From The Advice Services Manager, Manage The Practicalities Of Delivering Frontline Advice Services On a Day-to-day Basis
Supervise the work of designated staff and volunteers to ensure that standards meet Citizens Advice and regulatory requirements.
Provide technical support and act as consultant to the advisers.
Ensure delivery of agreed level of service and adequate staff cover.
Monitor the quality of advice given to clients during advice session.
Monitor quality of work from case records.
Develop and maintain standards of service delivery.
Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
Undertake advice work as and when required.
Ensure all relevant policies and procedures are followed during the advice session.
Some hybrid working possible, though the majority of the role will be supporting staff and volunteers in our office.
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