Administrator - Surrey Downs H&C

Surrey Downs Health & Care

This is an exciting opportunity for a highly motivated, innovative individual, who is passionate and influential and can demonstrate strong Administration skills within a busy administration team to support Community Services.

As an integral part of the team, you will be expected to demonstrate exceptionally diverse communication skills. Have an aptitude for people management and the professional competence to make informed decisions regarding administration processes and pathways to ensure effective patient journeys throughout the department.

Applicants for this innovative and dynamic role should have values in line with our Trust values and will need to have demonstrable experience in monitoring and managing performance & quality targets and budgets at a basic level. They will be driven to transformation, and integration and have a collaborative approach. Also, they will need to be able to work in a calm, logical, and methodical way but be able to multi-task whilst dealing with frequently changing priorities. Previous experience in managing change and leading administration teams is essential.

The role will primarily be with the Musculoskeletal Clinical Assessment and Triage Service (MSK CATS) but will work closely with other community services and the Single Point of Access (SPA)

• Work as part of the wider clinical administration team to deliver an efficient and cost effective administrative service across the Community Services division.
• Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services.
• Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner
• Work with telephonic equipment and software used to support all clinicians within the team.
• Work within the Community to cover clinic receptions, when required.
• Provide a high quality customer care first point of contact service. This may involve the delivery of reception or telephone helpline services as well as in the support of clinicians to co- ordinate their clinical workload.
• Working with small delegated team of administrators delivering specific services such as clinic reception, hospital out-patient clinic reception, ward admissions, general administration, as appropriate to the business unit.
• Contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.
  
  

Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health And Care Has a Track Record Of Providing Person Centered Care That Goes Beyond Organisational Boundaries To Do What Is Best For The Individual. This Partnership Includes

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• CSH Surrey
• Epsom and St Helier’s University Hospitals NHS Trust
• Surrey Council County
  
  

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

For further details / informal visits contact: Name: James Bowbrick Job title: Acting MSK Operational Manager Email address: [email protected] Telephone number: 07920703933