Administrator (NHS)

Job Description

NHS Administrator

NHS Administrator | Southend | Full time | 37.5 hours per week | Monday to Friday

Spire Wellesley Hospital are looking for an NHS Administrator to join our fantastic team. This is a full-time role working 37.5 hours per week, Monday to Friday.

Spire Wellesley Hospital has 3 Theatres (2 laminar flow) and an endoscopy unit, a 33 bedded Surgical Ward covering a wide variety of specialties including Orthopaedics, Bariatrics, General Surgery, Vascular, Plastics, Gynae, Ophthalmology, Spinal, Urology, ENT.

Job Purpose

• To assist the Hospital to ensure that NHS patients are seen and treated in line with national Referral to Treatment timescale.
• To liaise with hospital stakeholders to ensure patient outcomes are followed up and actioned.
• To assist the ELE Hub NHS Pathway Manager in understanding NHS pathway breach dates and actions taken to achieve them.
  
  

Overall Responsibilities

• To produce and oversee the monthly hospital NHS breach report
• To action ongoing NHS contract requirements and liaise with departments as appropriate.
• To actively work through total open pathways for all NHS patients ensuring the 18-week breach is adhered to.
• To ensure weekly meeting attendance, and actions worked appropriately
• To act as a hospital contact and to be responsible for the internal administrative processes regarding all NHS activity.
• To monitor and administer the patient journey throughout. Ensuring missing outcomes for all consultant led activity in outpatients are update, updating various spreadsheet trackers daily, and generally ensuring all patients are being treated within their allocated time frames.
• To deal with patient appointment queries effectively and change/discharge when necessary, following any investigation work.
• To be responsible and ensure reporting and compliance of key required information
• To monitor NHS patient clinics ensuring slot allocation is available for patient choice as agreed with consultants.
• Liaise and communicate with all other departments across the hospital and hub at all stages of the patient journey to prevent any errors.
• Using email and telephone calls to communicate with other hospitals, GP surgeries and medical secretaries where necessary.
  
  

Who We're Looking For

• Friendly, approachable and customer focused manner
• Able to work alone or in a team
• This is a physically demanding role, please take this into consideration when submitting your application
  
  

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Access discounts and offers, including cashback and reloadable and/or instantly available retail gift cards to help with day to day costs
• Wellness screening
• Private medical cover tailored to give you peace of mind from day one
• Life assurance
• Free onsite car parking
  
  

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Carly Dack on [email protected]

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

About Us

At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About The Team

Spire Wellesley Hospital takes pride in providing a high standard of care and some of the latest medical technology. With a full multidisciplinary medical team, you can get fast access to consultations with specialists. We offer a wide range of treatments that are personalised to you and as much aftercare as you clinically need.