Administrator

Job Title: CoSec Administrator

Department: Residential Property Management

Location: Shrewsbury - hybrid working

Purpose of the Job:

The Administrator is a support role based within Cosec Management Services. The role will provide administrative, conveyancing and communication support to the Cosec Management Services Limited. The job holder must diagnose and follow procedures to ensure company and department wide compliance with all regulatory, financial and core operational system requirements.

Key Responsibilities:

• Manage incoming and outgoing telephone calls
• Manage documentation relating to the Cosec Management Services Limited
• Compile written communication to clients and branches in a clear and comprehensible way
• Check and amend as necessary documentation as directed by the Manager
• Respond to pre contract enquiries for property sales and purchases
• Provide support to the CoSec team, including post management, scanning, copying, filing etc
• Adhere to company policy and procedures including those on confidentiality, equal opportunities, health & safety and information security

Resource Management:

• Communicate clearly with Line Managers
• Be able to work under pressure
• Be able to work well as part of a team and on their own
• Liaise with other team members on resource and knowledge issues
• Maintain good relationships with Regional Heads, Team Leaders, Department Heads, Business Managers and colleagues across the business
• Endeavour to gain a full and detailed understanding of current legislation and practices governing the company business

Process Management:

• Be prepared to learn and understand best practice in all aspects of the company’s management processes and to develop accordingly.
• Work within the CoSec department in accordance with the defined quality criteria.
• Maintain and update records accurately and in line with company procedures.
• Take care to understand and assess possible areas of risk to the business.
• Ensure that documents received and processed comply with legal and regulatory requirements
• Ensure that all data is checked and verified before processing, and errors brought to the attention of Line Managers in good time.
• Assist in producing accurate and complete legal documents as required by the business.
• Carry out all directions from the Line Manager diligently and to the best of your ability

Essential Requirements:

• Proven administration experience
• Excellent communication skills
• Punctuality
• Attention to detail and quality of work
• Computer literacy - use of Word, Excel and Outlook essential
• Confident telephone manner
• The ability to prioritise and manage daily tasks, adaptable to changing circumstances
• Clear and precise written and verbal communication skills
• Good time management skills

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.