Administrator

Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for an Administrator to join our fantastic, high performing team based in Dudley on a permanent, full time basis

The start of this role will be in January 2025

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: up to £24,000 per annum

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
  
  

What You’ll Be Doing As An Administrator

The main goal of this role is to provide administrative support to ensure the smooth and effective running of the branch. You will also be closely supporting the Operations Manager and the General Manager, helping to provide the best customer service possible

You Will

• Organise, check and input engineer timesheet information on a weekly basis in line with set timescales and processes
• Communicate with Customers, Engineers and the Customer Service Centre regarding installation projects and service calls
• Maintain customer job files, ensuring that all necessary information is accurately recorded, to ensure that full customer history and data is readily available
• Clear cancelled jobs and database amendments
• Assist with the production of engineer routine maintenance lists / logs and report on progress
• Assist the Operations Manager with installation planning and management of work in hand
• Take calls from Engineers, Customers and Colleagues to assist in the resolution of any issues or concerns
  
  

WORKING HOURS: 37.5 hours per week | Monday to Friday | 9-5 | Fully office based

What We Would Like You To Bring

• You’ll have previous administrative / customer service experience
• Ideally some experience dealing with customer disputes
• You’ll have Solid IT literacy skills - we use multiple systems, both inhouse portals and Microsoft systems
• You‘ll be a natural communicator with an ability to build rapport with your colleagues
• You’ll be proactive with the ability to prioritise workloads & multitask effectively
• You’ll be highly organised and able to work to deadlines
  
  

If this sounds like you, apply today and send us your application!

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.