Administrative Apprentice

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

We are excited to offer an apprenticeship post in our Child Health team. The team consists of all different specialities that support children needing short and and long term care. This post is varied in all aspects of hospital administration.

The successful applicate will be working with admissions clerks and secretarial teams on a daily basis supporting in the day to day running of the admin to help support families in their journey through the specialist care offered in the Children's hospital.

The apprenticeship will offer opportunities to shadow all teams across child health to help build knowledge and understanding of working within a hospital setting.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

We are looking for someone that is ready to build an understanding in the general day to day administration that is carried out in the children's hospital offering support to undertake the general admin and clerical work that is carried out across all of child health.

We are looking for someone that is wanting to develop their communications skills to be able to confidently action emails, receive telephone calls, responding efficiently and promptly to queries from a variety of sources.

You will be working in a team and an ability to prioritise your working day with guidance from team members and line managers would be desirable.

Person specification

Qualifications, Knowledge & Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9
• Experience of working in a customer led environment
• Evidence of computer literacy
• Competent in the use of Microsoft Office packages
• Flexible – ability to work shifts that include evenings and Saturdays
  
  

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• NVQ 2 diploma or equivalent
• Experience of working shifts
• Call handling experience
• Proficient in the use of hospital computerised patient systems
  
  

Values & Behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together