Administration Supervisor

About The Company

The Scottish Qualifications Authority (SQA) is Scotland’s premier national awarding and accreditation body. Established to oversee the development, delivery, and certification of a wide range of qualifications, SQA plays a vital role in ensuring high standards across educational institutions, workplaces, and communities both within Scotland and internationally.

The organization is entrusted with managing thousands of qualifications, including National Qualifications (NQs), vocational awards, and professional certifications, supporting learners and employers in achieving their goals. SQA is committed to maintaining excellence in assessment and qualifications, fostering innovation, and promoting inclusive opportunities for all learners.

About The Role

We are seeking a dedicated Administration Supervisor to join our Qualifications Development Directorate within the NQ Assessment team. This pivotal role involves supervising the production and delivery of assessment materials across various subject areas, ensuring accuracy, timeliness, and compliance with set standards. The successful candidate will provide high-quality administrative and customer support to internal teams and external stakeholders, facilitating smooth operations and maintaining the integrity of assessment processes.

This position offers an excellent opportunity for an experienced administrative professional to contribute to Scotland’s national qualifications framework, ensuring assessments are delivered efficiently and effectively. The role is based in Dalkeith, with a hybrid work style, offering flexibility to balance work and personal commitments.

Qualifications

• Educated to SCQF level 6 (SVQ 3/Higher or above)
• Proven experience in administrative supervision or related roles
• Proficiency in Microsoft Word, Microsoft Excel, and other IT systems
• Strong organizational and time management skills
• Excellent communication and customer service abilities
• Attention to detail and accuracy in document formatting, proofreading, and data analysis
• Ability to work effectively both independently and as part of a team
  
  

Responsibilities

• Supervise and support the production and delivery of assessment materials across diverse subject areas
• Provide high-quality administrative support, ensuring tasks are completed accurately and on schedule
• Deliver excellent customer service to internal teams and external stakeholders, addressing inquiries promptly and professionally
• Format, proofread, and review documents in accordance with house style guidelines
• Collate, track, and analyze data related to assessment material production and distribution
• Manage multiple tasks efficiently, prioritizing workload to meet deadlines
• Collaborate with team members to ensure seamless workflow and process improvements
• Maintain accurate records and documentation related to assessment administration
  
  

Benefits

• Competitive salary range of £28,024 - £30,243 per annum
• Permanent full-time position with flexible working options
• Hybrid work environment promoting work-life balance
• Opportunities for professional development and career progression
• Contributory pension scheme
• Generous holiday entitlement and leave policies
• Inclusive and diverse workplace culture
  
  

Equal Opportunity

The Scottish Qualifications Authority is an equal opportunities employer committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and communities. We are dedicated to the Disability Confident Initiative and offer a guaranteed interview to applicants who consider themselves disabled and meet the essential criteria for the role.