Admin Officer(Ref: 5988)

This position is based at ALDERSHOT COUNTY COURT ALDERSHOT, GU11 1SS, ALDERSHOT MAGISTRATES ALDERSHOT, GU11 1NY, BARNSTAPLE COUNTY COURT BARNSTAPLE EX31 1DY, BARNSTAPLE MAGISTRATES BARNSTAPLE, EX31 1DX, BASINGSTOKE COUNTY COURT BASINGSTOKE, RG21 4HG, BASINGSTOKE LAW COURTS BASINGSTOKE, RG21 4AB, BATH COUNTY COURT BATH, BA1 1DJ, BATH MAGISTRATES BATH, BA1 5AF, BODMIN COUNTY COURT BODMIN PL31 2HJ, BODMIN MAGISTRATES BODMIN, PL31 1XQ, BOURNEMOUTH COMBINED BOURNEMOUTH, BH7 7DS, BOURNEMOUTH MAGISTRATES BOURNEMOUTH, BH1 1JH, BRISTOL CIVIL JUSTICE CENTRE BRISTOL, BS1 6GR, BRISTOL CROWN BRISTOL, BS1 1DA, BRISTOL MAGISTRATES BRISTOL, BS1 3NU, CHELTENHAM MAGISTRATES CHELTENHAM, GL50 3PF, EXETER CROWN & COUNTY COURT EXETER, EX1 1UH, GLOUCESTER CROWN & COUNTY COURT (AND CHELTENHAM) GLOUCESTER GL1 2DE, GLOUCESTER MAGISTRATES GLOUCESTER, GL1 2HJ, HAVANT MAGISTRATES & ADO HAVANT, PO9 2AL, NEWPORT IOW COMBINED NEWPORT, PO30 5YT, NEWPORT IOW MAGISTRATES NEWPORT, PO30 5BB, NEWTON ABBOT MAGISTRATES NEWTON ABBOT, TQ12 1NG, PLYMOUTH COMBINED PLYMOUTH, PL1 2ER, PLYMOUTH MAGISTRATES PLYMOUTH, PL1 2DP, POOLE COUNTY COURT POOLE, BH15 2NS, POOLE MAGISTRATES COURT POOLE, BH15 2NS, PORTSMOUTH COMBINED PORTSMOUTH, PO1 2EB, PORTSMOUTH MAGISTRATES PORTSMOUTH, PO1 2DQ, SALISBURY LAW COURTS SALISBURY, SP2 7EP, SOUTHAMPTON COMBINED SOUTHAMPTON, SO15 2XQ, SOUTHAMPTON MAGISTRATES SOUTHAMPTON, SO17 1EY, SWINDON COMBINED SWINDON, SN1 2HG, SWINDON MAGISTRATES SWINDON, SN1 2JB, TAUNTON COMBINED TAUNTON, TA1 4EU, TAUNTON DEANE MAGISTRATES COURT TAUNTON, TA1 4AX, TORQUAY COUNTY COURT TORQUAY TQ2 7AZ, TRURO COMBINED TRURO, TR1 2PB, TRURO MAGISTRATES TRURO, TR1 1HZ, WESTON SUPER MARE MAGISTRATES WESTON-SUPER-MARE, BS23 1UX, WESTON-SUPER-MARE COUNTY COURT WESTON-SUPER-MARE, BS22 7BB, WEYMOUTH COMBINED WEYMOUTH, DT4 8BS, WEYMOUTH MAGISTRATES WEYMOUTH, DT4 8SU, WINCHESTER COMBINED WINCHESTER, SO23 9EL, YEOVIL COUNTY COURT YEOVIL BA20 2QD, YEOVIL MAGISTRATES YEOVIL, BA20 1SW

Job Summary

Please refer to Job Description

Job Description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in-house computer system and data input
• Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
  
  

Your Skills And Experience

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a fast-paced environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information. This role is for an Admin Officer but also entails additional Judicial Liaison Administration Officer duties which are listed below.

Key Roles And Responsibilities

Operations

• First Point of Contact: Serve as the initial contact for booking fee-paid judiciary.
• Booking Management: Handle bookings and update court sitting schedules as needed.
• Resource Planning: Assist in preparing sitting plans and resource schedules for efficient service delivery.
• Record Maintenance: Maintain accurate and up-to-date records and databases.
• Report Preparation: Support the creation of reports as required.
• Feedback Management: Collaborate with the team to log, process, and resolve operational issues.
• Judicial Travel & Fees: Process travel, subsistence, and fee claims as appropriate.
  
  

Administration

• Mail & Correspondence: Sort, distribute, and draft responses to correspondence.
• Resource Orders: Process orders for supplies such as stationery.
• Documentation Management: Maintain an organized repository of operational documents, publications, and materials.
• Administrative Support: Assist with meetings, training, judicial visits, swearing-in ceremonies, ticketing, database maintenance, and report generation.
• Business Assurance: Support business assurance activities as needed.
  
  

Drafting

• Correspondence: Draft letters and other communications.
• Reports & Documents: Prepare standard letters, minutes, reports, and submissions in line with guidelines.
  
  

Casework & Data Management

• Objective Management: Ensure targets and deadlines are met.
• Project Coordination: Research, compile, and process project-related data.
• Quality Control: Maintain high standards in documentation and compliance.
• Cross-Checking: Review and validate work completed by colleagues.
• Data Collection & Analysis: Gather and process information for operational reports and statistical analysis.
  
  

Communication

• Stakeholder Engagement: Liaise with internal and external stakeholders, including judiciary members, court staff, and tribunal users, to address resource needs and challenges.
• Public Interaction: Collaborate with judiciary representatives, magistrates, managers, suppliers, and other stakeholders to ensure smooth operations.
  
  

Accountability & Other Duties

• Reporting: Report to the Judicial Liaison Manager.
• Flexibility: Adapt to additional tasks as required, in line with the role's responsibilities.
  
  

Please make sure that you include your current duties and responsibilities in your CV.

Further Details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. This is a business-critical role requiring full time hours.

Occasional Travel To Other Courts

For this post, occasional travel across the South West region may be required for meetings and training.

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

Occasional Travel To Other Courts

For this post, occasional travel across the South West region may be required for meetings and training.

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Communicating and Influencing
  
  

Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [email protected]
• Telephone : 0845 241 5359
  
  

Recruitment team

• Email : [email protected]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/5988?entityId=5988