Admin & Communications Team Leader

Admin and Communications Team Leader

Reports to: Finance Director

Hours: 35 hours per week, made up of 7 hours per day between 8am and 6pm, on a rota basis.

Purpose of Role:

To work within, supervise and manage a team (currently 6, including the Team Leader) in providing full administration support to the Claims & Underwriting data management team. This role requires good communication skills, accuracy, ability to assimilate information, attention to detail and ability to work effectively under pressure.

Specific Responsibilities:

• Supervise and allocate work undertaken by the team to ensure a comprehensive and efficient service to clients.
• Undertake or work towards undertaking line management responsibilities (training and support will be provided)
• Provide training and guidance to staff within the team where required
• Working within multiple systems and dealing with IT to ensure good service for the team.
• System and process review and improvement
• Review and prioritise all incoming correspondence; checking for new incidents.
• Checking databases for insurance entries and liaise with other departments about any queries.
• Scan and reference correspondence onto system and update parties accordingly.
• Monitor e-mails and other inboxes and distribute/action accordingly.
• Process fee invoices into electronic payment system, provide support with client’s electronic fee system.
• Set-up new payee bank details
• Liaise internally and with external parties to deal efficiently and effectively with payment and other queries.
• Monitor and update various databases.
• Provision of management information to management.

The Person:

• Previous supervisory and/or management experience with ability to mentor and train other team members (desirable but not essential)
• Experience working across different systems
• Ability to produce accurate and compliant documentation
• Ability to organise and prioritise own workload as well as that of the team
• Ability to work under pressure and meet deadlines
• Good team-working skills
• Good written & verbal communication skills
• Willingness to learn
• IT literate
• Previous office experience
• Experience with Outlook