Accounts Assistant

SJL Insurance Services


Date: 3 weeks ago
City: Worcester
Salary: £30,000 per year
Contract type: Full time
Overview

SJL Insurance Services is an innovative, forward-thinking insurance broker that provides a high-quality, professional service to a national and international portfolio of clients.

We are currently seeking an experienced Accounts Assistant to join our team. The ideal candidate will have a strong background in financial administration, excellent attention to detail, and the ability to work efficiently. This is a great opportunity to become part of a supportive and professional team, contributing to the smooth running of our finance department.

Principle Objectives And Responsibilities

  • To always act with integrity
  • To always act with due care, skill & diligence
  • To always be open and cooperative with the FCA, the PRA, any other regulators, compliance teams etc.
  • To observe proper standards of market conduct
  • To supervise or carry out the accounts, processing money and credit control function of insurance for ensuring fair treatment of our clients.
  • Work strictly within the limits afforded to SJL by insurers and finance providers
  • To actively contact clients and brokers to ensure policies are paid for within the limits of the credit terms
  • Make credit control decisions and recommendations
  • To process money compliantly
  • To attend meetings with clients, brokers, insurers and finance providers where needed
  • To ensure that all communications with brokers, insurers and clients are accurately recorded as per the Firm’s Procedures Manual.
  • To develop ongoing, mutually beneficial relationships with Brokers, Clients, Introducers and Insurers
  • Adhere to all company policies as detailed in the company handbook
  • Embrace and use Broker Assess for all CPD, ensuring you meet minimum standards as laid out by the firm
  • Respond in a timely manner to all client queries and ensure that communications with the customer and/or insurers, or other relevant business contacts are recorded and uploaded on to the firms back office recording system
  • To assist clients in processing Direct Debits compliantly and within appropriate time scales

Skills Required

  • Confident telephone manner
  • Friendly but firm approach when discussing settling accounts with clients and brokers
  • Ability to prioritise and organise own workload to ensure that deadlines are adhered to
  • Ability to construct effective written communications, including letters, emails and reports
  • Ability to liaise confidently and effectively via the telephone, in writing and face to face
  • Able to manage time effectively
  • Knowledge and understanding of a wide range of insurance contracts including current market conditions
  • Knowledge and understanding of FCA rules and guidelines as well as GDPR & IDD.
  • Knowledge and understanding of the firms IT system and use of its computer quotation engines
  • Willingness to continue to learn and develop
  • Awareness of financial vulnerabilities and ability to seek the best outcome within FCA rules and company guidelines
  • Ability to work & communicate effectively within a team and wider company

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