Accounts Assistant

Who We Are

We are a UK-based SaaS company launched in 2010; we have rapidly grown into one of the leading online survey platforms in the UK and Europe. At SmartSurvey, our Vision is to be the leading survey platform that gives every person a voice. We are dedicated to making it easy to ask the right questions to empower people to make informed decisions and achieve better outcomes.

About The Role

The Accounts Assistant is responsible for supporting the financial and administrative operations within the company. This role focuses on managing invoicing processes, customer account management, and communication, ensuring that billing operations run smoothly.

The Accounts Assistant will work closely with the Operations and Sales teams to ensure the timely processing of invoices, effective credit control, and the accurate management of accounts. This position requires a strong attention to detail, excellent communication skills, and the ability to work independently, while also collaborating effectively with team members.

Responsibilities

Invoice Creation & Management: Generate and manage invoices for customers based on requests from internal teams. Ensure all invoices are accurate, processed on time, and sent to the correct recipients.

Communication with Customers: Respond to customer billing queries promptly, provide statements, resend invoices when requested, and resolve any issues related to billing.

Reporting & Documentation: Assist with financial reporting tasks, maintaining up-to-date records of customer accounts, invoice requests, renewal management, payments, and outstanding balances.

Supplier Management: Manage the suppliers database, onboarding new suppliers, communicating with stakeholders for access, renewals and legal agreements.

Credit Control: Support the management of overdue accounts, helping to reduce outstanding balances and ensure timely payment collection. Work with the Accounts Manager to resolve payment issues and disputes.

Payment Processing & Reconciliation: Reconcile payments received from customers, ensuring they are accurately recorded in the accounting system. Process payments and refunds as necessary.

Collaboration: Work closely with other departments (e.g., Sales, Operations) to ensure seamless processing of invoices, payments, and customer account management.

Skills And Experience

Attention to Detail: High level of accuracy in invoicing, payment processing, and account management.

Communication Skills: Ability to effectively communicate with customers and internal teams regarding billing and payment matters.

Problem-Solving: Strong analytical skills to resolve discrepancies and payment issues.

Organizational Skills: Ability to manage multiple tasks and prioritize workload effectively.

System Proficiency: Familiarity with accounting software and customer management systems. Xero, Recurly, Stripe.

Customer Service: Ability to address and resolve customer inquiries and issues related to billing in a professional and timely manner.

Additional Information

We’re looking for candidates who have start-up experience, ideally within a tech/SaaS environment,

Salary: £24k - £28k Depending on experience

Read about our benefits on our careers page (https://careers.smartsurvey.co.uk/posts/benefits-and-perks)

If you have a passion for technology and accounts, apply now!

This is a remote role. However, you may be required to attend team meetings occasionally. This is typically in our Tewkesbury office, however we do meet up for events and fun in other locations around the Tewkesbury area. You must have a suitable space to work from at home and a reliable internet connection.