Account Manager - UK&I

The Account Management team at Factbird leverages our deep technical, product, and industry knowledge to help our customers boost their operations with streamlined manufacturing intelligence.

We act as partners, advisors, and advocates for our customers to reduce downtime, while sustaining high speed quality production with real time data. In this role, you will be instrumental in driving business growth, expanding customer relationships, and achieving sales targets.

Who We’re Looking For

Factbird is in search of an experienced, customer-facing professional to manage and enhance our relationships with a portfolio of key strategic customers in United Kingdom and Ireland. Many of these customers are long-term partners who already generate significant revenue for Factbird. The account manager will be tasked with creating new relationships, as well as further strengthening these relationships and facilitating the next phase of growth with these valued clients.

As the primary contact for your customers, you will guide them through every stage of integration, scaling, product expansion, and partnership management. You will work directly with key stakeholders, from operators, to process engineers to senior management, helping them develop applications that empower businesses and consumers with their production data.

What You’ll Be Doing

• Prospecting and Lead Generation
• Identify and qualify potential customers through research and outreach.
• Develop a robust pipeline in targeted industries.
• Collaborate with marketing on creative lead generation efforts.
• Utilize CRM tools to track activities and manage sequences.
• Solution Demonstrations and Sales Presentations
• Conduct needs analysis to position relevant solutions.
• Lead tailored product demonstrations and sales presentations.
• Manage negotiations and close deals using the MEDDICC framework.
• Closing Deals and Contract Management
• Drive the sales process from contact to contract.
• Collaborate with internal teams to align contracts with policies.
• Maintain accurate records and meet sales targets.
• Customer Relationship Management and Retention
• Serve as the primary contact for accounts, ensuring satisfaction and value.
• Build long-term relationships and monitor customer health metrics.
• Identify upsell and cross-sell opportunities.
• Portfolio Growth and Account Expansion
• Understand client's business and identify additional service opportunities.
• Foster trust to drive renewals and long-term contracts.
• Implement strategies for account growth through upselling and advocacy.
• Collaboration and Reporting
• Align with marketing, product, and support teams to enhance customer experience.
• Report on sales activities and maintain a competitive edge
  

What makes you a great fit?

• Proven track record in full-cycle sales, including prospecting, demoing, closing, and account management.
• Self-motivated, driven to succeed with a focus on winning and helping your customers achieve their goals.
• Ability to apply consultative and team-selling sales strategies in a competitive market.
• Highly organized and able to manage several responsibilities at once.
• Experience with tracking all sales activity and reports in customer relationship management software (HubSpot experience preferred but not required).
• Experience with sales methodologies (SPIN/MEDDIC preferred but not required).
• As the primary point of contact, the ability to wear several hats: sales, support, customer success, as well as the point person for mobilizing your teammates for support.
• An entrepreneurial mindset with the prospect of building your own territory business and hitting your quarterly and annual goals.
  
  

The Factbird Story

Factbird originated from the Emendo consulting group, recognized for its prowess in lean manufacturing and process optimization. While our roots are deep in this heritage, we have charted our unique course, standing at the forefront of manufacturing intelligence software today.

At Factbird, we pride ourselves on delivering plug-and-play hardware that can be installed in minutes. When paired with our innovative web-based software, our solutions provide you with insights accessible from any device, anywhere.

With our presence in over twenty-five countries and offices in Denmark and the United States, we are scaling significantly across the globe. Currently, we have a team of 50+ talented employees based in Denmark, the United States, Germany, and Sweden, dedicated to our mission, and our system is used by 200+ manufacturers worldwide daily.

At Factbird we take care of our people. Here is what we offer  

• Employee Equity Program - because we believe in sharing success with our team.  
• Flexible working hours - we know life can be unpredictable, and we want to help you balance your work and personal life.  
• Internet reimbursement  
• You choose your gear: this includes your company phone, laptop, and other accessories.  
• Plans for career growth, tailored training, mentorship, and cross-team cooperation - we are committed to helping you achieve your career goals.  
• Great and structured onboarding - we will give you the tools you need to succeed.  
• Tuesday run with our coach Ole, and Thursday morning yoga sessions at the office.  
• Factbird days and companywide retreats  
• An international, diverse, and inclusive culture - our team includes people from sixteen different countries, and we value everyone's unique perspective and background.  
  
  

Application Process

Excited about the opportunity to join the Factbird Team?

To start the process, please send us your resume, share a bit about your experience and background. Once we review your profile, we will begin inviting potential fits to an interview with our recruitment team.

An initial video call with our recruiter, a discussion with our Head of Sales EMEA, and a final meeting with our Chief Executive Officer make up our interview process. During the interview process, we will also include time for you to meet the rest of the team.

If you have any questions, reach out to Khristel Aparicio ([email protected])