Account Manager, Mid-Market

About Retool

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.

Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

WHY WE’RE LOOKING FOR YOU

At Retool, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts, ensure customers get to value, manage renewals, identify expansion opportunities, and serve as their main point of contact. The ideal candidate will have a passion for sales and helping others. They will have a drive to hit sales targets and provide exceptional customer service. You’ll love this role if you want to build meaningful, long-lasting relationships that move our business forward.

What You'll Do

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Negotiate the renewal of annual contracts and ensure that renewals are made in a timely fashion
• Form strategies to deflect potential churn or contraction of existing contracts
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Build a pipeline of these cross-sell and upsell opportunities that will support the achievement of quarterly targets
  
  

Who You'll Work With

As an Account Manager, you'll work cross-functionally with internal teams, including account executives, sales engineers, technical account managers, deal desk, and legal.

The Skillset You'll Bring

• Professional experience in a sales or customer service role in the mid-market space
• Consistent attainment of hitting and exceeding quota for new and/or expansion business
• An ability to conduct discovery calls to identify opportunities and build pipeline
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Demonstrated ability to position proposals, negotiate commercial terms, and close deals
  
  

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Gainsight, Outreach, and Salesforce
• Professional certification (ex: from Strategic Account Management Association)
  
  

For candidates based in the London, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.

Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and pension plans. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

London

£125,250—£158,316 GBP

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.