Account Manager

Lockton


Date: 3 weeks ago
City: Glasgow
Contract type: Full time
Your Responsibilities

We are looking for an experienced Account Manager to provide day to day client servicing to our mid-large UK corporate clients, ensuring that business is retained and developed through the provision of excellent client service.

Key responsibilities include:

  • Provide day to day servicing of a client’s insurance programme and support to the Account Executives and New Business Executives in the overall servicing of client's policies and retention and development of the business.
  • Placement of insurances for clients in accordance with Lockton strategy.
  • Effectively manage all renewals and adjustments in a timely and professional manner to ensure completion by the due date.
  • Obtain quotations both for new and renewal business.
  • Accurate preparation of client and market documentation.
  • Check policy documentation for accuracy prior to issue to the client.
  • Provide policy documentation in accordance with regulations and in line with Lockton procedures.
  • Deal effectively (and to the satisfaction of the client and the market) with queries, including but not limited to changes in cover and risk.
  • Provide prompt and accurate resolution of accounts queries.
  • Identify the risk exposures and advise on insurance and risk management solutions in consultation with the Account Executive/Partner.
  • Provision of management information as required.
  • Manage and co-ordinate global insurance programmes and liaise with our network worldwide, if applicable.

Qualifications

You should have the following experience:

  • Experience in handling and broking risks on behalf of UK Corporate clients, ideally gained from a broking environment
  • Excellent communication skills, and ability to build effective and positive relationships, and communicate both informally and in formal situations
  • Commercially astute – able to quickly interpret commercial challenges and driven to find solutions for our clients
  • Proficient in preparation of broking presentations that accurately reflect the cover required and meet the clients' requirements
  • Ability to prepare and interpret claims experiences and analysis including claims triangulations and the impact of deductibles and cover variations
  • Drive to continue to develop, with a work ethic of continual improvement and excellent service
  • Ability to prioritise, manage time and ensure that deadlines are met without compromising quality.

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