Account Manager

About NVD:

A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location.

Customer experience is at the heart of everything we do. As a leading provider of finished vehicle logistics, we pride ourselves not only on delivering high-quality vehicles safely and on time — but on providing a seamless, transparent, and proactive service that keeps our customers informed, confident, and fully supported.

We're building a modern, high-impact Customer Experience function that goes beyond reactive service. Our aim is to anticipate needs, resolve issues before they arise, and create trusted partnerships with every client we serve. Whether it's managing complex logistics or refining communication touchpoints, we treat customer success as a team effort — and CX is the engine that drives it.

As we grow our UK customer operations, we’re investing in people who bring passion, precision, and a customer-first mindset to the table.

Summary of Position:

Reporting to the Customer Experience Manager, as an Account Manager you are responsible for the commercial and strategic management of key customer accounts, ensuring all related vehicle activity moves through the NVD supply chain efficiently, accurately, and in line with agreed service levels.

Based in our Southampton office, you will work closely with both internal departments and external stakeholders to deliver exceptional customer service, build long-term relationships, and drive continuous improvement across the customer journey.

The role is highly systems-driven, requiring confident use of ERP platforms and Salesforce CRM, with strong attention to detail and the ability to lead work through established workflows and reporting tools.

Pay and Benefits

• Annual Salary Package £32,000 - £38,000 DOE
• Pension Scheme
• Staff Purchase Schemes
• Tyres
• Tools
• Employee Assistance Programme
• Discounted Gym Membership
• Bike to Work

Key Responsibilities

• Account Ownership: Plan, coordinate, and manage customer activity in line with Key Account Management best practices, ensuring smooth delivery through the NVD supply chain.
• Client Relationship Management: Lead regular meetings with Tier-1 customers, manage expectations, address issues, and ensure long-term satisfaction and retention.
• Customer Advocacy: Actively promote the voice of the customer across the business, ensuring needs are understood and responded to with agility and professionalism.
• Cross-Functional Collaboration: Communicate relevant updates across Planning, Ops, and other departments, keeping internal stakeholders aligned on customer activity and service performance.
• Process Improvement & Reporting: Identify opportunities to optimise workflows, streamline operations, and support continuous improvement efforts through data-driven reporting and insights.
• Onsite & Reactive Support: Remain flexible and responsive to customer requirements, including occasional site visits, hands-on issue resolution, and complaint management.
• Industry Insight: Maintain strong industry knowledge to anticipate trends, risks, and opportunities for service enhancement.
• Operational Support: Support management with projects and contribute to wider CX strategy development, while handling ad hoc duties as required.

Qualifications and Skills:

• Systems-Driven: Highly proficient with CRM (Salesforce) and ERP platforms, with a disciplined, process-driven work approach.
• Experience: Minimum 3 years in a customer-facing account management role.
• Customer Focused: Results-oriented, with strong problem-solving skills and a commitment to delivering excellent customer outcomes.
• Organised & Detail-Oriented: Exceptional administrative, planning, and time management skills, capable of managing multiple priorities under pressure.
• Strong Communicator: Able to build relationships, liaise confidently across all levels internally and externally, and assertively drive outcomes.
• Adaptable & Resilient: Comfortable working in a dynamic, fast-paced environment, responding proactively to changes and challenges.
• Personal Attributes: Self-motivated, enthusiastic, analytical thinker, and a collaborative team player.
• Technical Skills: Competent in MS Word, Excel, PowerPoint; able to quickly learn new tools and systems.
• Full UK driving licence (Class B).

Equal Opportunities Statement

National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.