Account manager

ASEL design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in.

ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe.

Due to the ongoing expansion of the ASEL customer base, we are looking for an additional account manager to join our team. Ideally the successful candidate will already have experience in the provision of security guarding in some sort of management capacity, though candidates from other backgrounds will be considered.

Main duties / key responsibilities:

Responsible for managing client contracts for ASEL. Meeting both annual and monthly sales revenue objectives set by the business in its core activities. This will be achieved by driving through operational excellence, sales revenues from their defined clients, and will be responsible for cultivating, developing and managing first class relationships across the spectrum within their contracts. They will follow the four key areas of Contract Management by understanding and delivering the pillars of:

• Strategic Services, Sales & Innovation
• Support Services
• Operations
• Special Projects
  
  

Key Duties:

• To support the Account Managers to achieve and exceed the sales target laid down by their line manager.
• Client contact, ensuring outstanding communication between the client and the customer
• Working with the operational delivery team to deliver outstanding customer service
• Working across functional specialisms in the business for the good of the client
• Commercial awareness of P&L: to achieve the maximum profit return in a commercial market for the services the group offers for both installation and service contracts and support further profit opportunities.
• Create specifications and quotations to the highest standards while looking at profitability of the business.
• To complete weekly on a day specified by their line manager, a detailed report of the week’s activity (quotes generated, opportunities, customer meetings, relationships) and a forecast of the appointments/activity planned to be completed the following week. This may either by a report filled in or online.
  
  

Additional information:

• This role is based from home, noting this is a national role with travel often required around the UK. We promote a positive work life balance.
  
  

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above lists are not exhaustive, and you are required to undertake such duties as may reasonably be requested within the scope of the position. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Previous work experience required:

Essential: At least Three years’ experience in either delivering similar services of a similar type within a risk-based approach environment and practical evidence of success in this field or in Loss Prevention field with experience of facilitating and delivering said services operationally along with a return on investment-based approach.

Desirable: Demonstrable successful record in delivering return on risk-based solutions that have delivered proven results with a straight forward provable ROI.

Knowledge and experience:

Essential: Expansive Loss Prevention knowledge in the Retail/Leisure sector.

Desirable: Widely networked individual with known credentials and 1st class reputation.

Personal skills/behaviours/qualities:

Essential: Knowledgeable on the Loss Prevention marketplace, strong communication skills, goal/results orientated, exceptional customer centric relationship-oriented approach, P&L savvy, self-motivated, approachable and confident, computer literate (word, excel, powerpoint, outlook etc.), ability to prioritise, consultative approach, attention to detail and supportive.