Account Manager

The Role: Account Manager

Location: Flexibility working visits to our office in Wimbledon as and when required

Contract Type: Permanent

Salary: £35,000 per annum

Working pattern: 9am-5pm (Monday-Friday)

Closing date: Tuesday 5th November

We are delighted to announce a new opportunity, within our Customer Service & Sales division here at D&G.

As an Account Manager, your role will support Senior Client Managers and the Service Director, to oversee the service relationship for key OEM repair partners such as John Lewis, EDF Energy & Scottish Power.

The scope of this role covers the creation of strategic solutions to improve the customer experience, reduce pain points and streamline repair journeys, managing these initiatives through to fruition.

In addition, the role supports all 3rd party service contracts, cost and rate card agreements with a view of working closely with the partners, to manage completed job rates and explore ways to reduce overall claims expense.

Role Responsibilities

• Ensure claims budget targets are achieved across all key accounts, working cross functionally to deliver.
• Administrate the claims forecast, both claims frequency and completed job rates.
• Support the Service Team ensuring our customer repair and product replacement journeys, drive the highest customer experience.
• Continually monitor all relevant industry best practice, identifying additional activity that could be duplicated within D&G, to improve our end-to-end service proposition.
• Supporting Senior Client Managers to deliver client SLA scorecard performance and working with the Service field management team, to improve and improve customer service.
• Work closely with the Underwriting team to deliver the Group’s strategy for individual clients and supporting, as required, during any contractual negotiations.
• Maintain safety records and documentation, including incident reports and training records.
• Collaborate with management to develop emergency response plans and procedures.
• Monitor workplace conditions and equipment to ensure they meet safety standards.
• Stay informed about changes in safety regulations and industry best practices.
• Maintain and develop our repair networks to deliver the required level of service and coverage, across all markets.
• Ensures that we are regulatory compliant in the service division including our networks and clients i.e. data security.
  
  

About You

To be successful in this role, you will have:

• High level of Literacy and Analytical Skills
• Good written communication, interpersonal, organisational and time management skills.
• Attention to detail.
• Financial and Operational awareness.
• Experienced with conducting presentations, project management and problem solving.
• Proficient with Microsoft Office Excel, Word and PowerPoint
  
  

Working For Us, Works For You

• Comprehensive training with clearly defined career progression opportunities
• Regular incentives with amazing prizes to be won
• Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers
  

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.