Account Handler - Commercial Niche Practice

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking to recruit a Commercial Account Handler to be part of our Commercial Niche Practice Team in Ipswich.

Our team, with extensive experience in the H&L sector, serves numerous organisations with assets and operations both in the UK and globally. Leveraging our strong market presence and industry reputation, we offer specialist products that ensure competitive premiums and robust insurance coverage.

We are excited to announce a fantastic opportunity to join a new and rapidly growing enterprise providing sector-specific services to both new and existing clients.

This is a hybrid role with 2 days in the office and 3 days from home.

How You'll Make An Impact

Your aim is simple, provide exceptional customer service, retain your valued clients and assist Account Executives to win new clients as part of the growth strategy for the practice.

With the highest integrity you are responsive and proactive in your service delivery and have commercial awareness of the market around you. You take pride in ensuring these high service standards are the norm for your customers.

• Build relationships with clients, elevating yourself to a ‘trusted advisor’ status.
• Prepare quality, accurate client documents, obtain renewal terms and seek to provide alternative quotations to deliver best outcome for clients.
• Handle any mid-term adjustments in a proactive and response manner.
• Ensure all client details are recorded accurately and entered onto the system.
• Expertly handle queries about client policies; whether it's with your client directly or their insurers.
• Confirm cover with relevant insurers, process policies and chase up outstanding documentation as necessary.
• Prepare debit notes and summaries of cover whilst ensuring the secure delivery of policy documentation from insurers. Check the documentation prior to sending to your clients with a keen eye for detail.
• Take care of account queries and credit control matters promptly highlighting any concerns where needed.
• Align with key legal and regulatory policies, safeguarding you and the business.
  
  

About You

• Prior experience handling commercial clients in a broking environment would be an advantage.
• Risk aware in handling customer information.
• 100% customer centric approach, always focused on the best possible outcome for our customers.
• Cert CII qualification would be an advantage.
• Educated to GCSE standard or equivalent, with knowledge of the commercial insurance industry
• Process, task and deadline focused. Takes initiative and anticipate clients’ and team’s needs.
• Outstanding communication and interpersonal skills; can confidently build and maintain rapport.
• Strong attention to detail.
• Proficient in MS office, and Acturis experience would be advantageous.
• Eligible to work in the UK.
  
  

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
  
  

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…
  
  

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.