Account Executive

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the job

The Account Executive will be responsible for working closely with our clients, suppliers and internal contacts delivering services professionally, to specifications and on time in line with SLA’s.

As the Account Executive you will support on projects and liaise with suppliers and clients, delivering excellent customer service whilst delivering the day-to-day production contractual print requirements. You will support the production process and produce orders in line with the client brief and the client expectations. You will work with our warehousing partner to ensure that the client’s stock and catalogue requirements are up to date.

This is a fast-paced role dealing with a variety of marketing and commercial print projects. You will be required to build and develop relationships with stakeholders whilst delivering excellent customer service.

Key Responsibilities

• Support Account Managers
• Take briefs from the client and ensure requirements such as spec and critical dates are captured
• Brief suppliers on client requirements
• Monitor projects to ensure they are delivered to specification, on time and in line with SLA’s
• Ensure activity is recorded using the designated company tools
• Maintain a full understanding of the broad range of HH’s services and pass details on to the client
• Suggest and implement new methods and procedures as required
• Ensure invoicing procedures are followed
• Manage and fulfill client expectations
• Manage day to day operational requirements
• Build and develop relationships with key stakeholders
• Deliver excellent customer service to clients, suppliers and internal stakeholders
  
  

Knowledge, Skills + Experience

• Excellent Microsoft Office knowledge, primarily Excel
• Experience working within a client services environment directly engaging with clients
• Numerate with a strong commercial understanding
• Ability to manage multiple projects simultaneously
• Strong time management and prioritisation skills
• Keen eye for detail
• Organised with strong administrative background
• Print knowledge desirable but not essential
  
  

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to [email protected].

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.