3rd Line Business Central Support Consultant (D365)

– Remote with unlimited paid holiday!

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:

As a 3rd Line Support Consultant, you’ll play a pivotal role in managing high-level support tickets and leading customer project work. You’ll be responsible for delivering exceptional service, resolving complex issues, and ensuring successful project outcomes. This role requires excellent stakeholder management skills, a proactive mindset, and the ability to work independently and collaboratively.

What skills and working characteristics should this person have?

• Technical Skills
• Strong experience with Dynamics 365 Business Central.
• Solid understanding of ERP systems and financial processes.
• Experience with Dynamics BC integrations and troubleshooting related issues. Primarily BC / CE Integrations
• Hands-on experience with ISV solutions such as Continia, Clever Dynamics, Cosmos, and Jet Reports.
• Experience working with Power Platform tools — Power BI, Power Automate, and Power Apps.
• Proficient in troubleshooting and resolving complex technical issues.
• Soft Skills
• Excellent stakeholder management and communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player with a proactive and adaptable approach.
• Certifications
• MB-800: Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate
• PL-900 (Not mandatory)
  
  

As a D365 Business Central Support Consultant, you’ll be responsible for:

• Support & Incident Management
• Act as a senior escalation point for complex Dynamics 365 Business Central issues.
• Manage and resolve high-level support tickets within SLA and KPI targets.
• Provide remote support using service desk tools and maintain detailed documentation.
• Support and troubleshoot Dynamics BC integrations with third-party systems and APIs.
• Coordinate with ISV vendors such as Continia, Clever Dynamics, Cosmos, and Jet Reports when required.
• Customer Project Delivery
• Lead small to medium-sized customer projects, including upgrades, integrations, and system enhancements.
• Collaborate with clients to gather requirements, define scope, and deliver solutions.
• Ensure projects are delivered on time, within budget, and to a high standard.
• Provide guidance and support for ISV solutions and integration configurations.
• Stakeholder Engagement
• Build strong relationships with clients, acting as a trusted advisor.
• Communicate effectively with internal teams and external stakeholders.
• Provide regular updates and manage expectations throughout project lifecycles.
• Process Improvement & Collaboration
• Identify opportunities to improve support processes and customer experience.
• Share knowledge and best practices with the wider team.
• Work closely with consultants, developers, and account managers to ensure seamless service delivery.
  
  

Like the rest of the Infinity team, you'll benefit from:

• The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK.
• Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
• Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
• A newly renovated office with a break-out area, decent coffee, and a pool table.
• Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own ‘Illuminate’ Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don’t want to be part of the fun and we include your partners too.
  
  

What are the next steps?

• Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
• Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.
• 1st stage interview, usually via Teams.
• 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.