2nd Line IT Support Engineer

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

Working as a part of the IT team, the 2nd Line Engineer will be responsible for ensuring the IT team are responsive and proactive. The post holder will provide an efficient IT support service to all end users, diagnosing and rectifying technical IT issues as appropriate. The role will also involve working closely with the team to ensure inbound tickets are dealt with, and resolved on time whilst providing remote support to employees across the business.

The Role - IT Support Engineer

• To provide 2nd line support to employees across Liquidline where appropriate, and to provide assistance on 1st line support queries if required.
• To support in ensuring new starters at Liquidline receive the required, approved equipment following internal checklists and procedures.
• To oversee phone infrastructure across the business, looking for opportunities for continuous improvement.
• To track inventory and status for hardware and software throughout the organisation, creating and maintaining accurate asset registers.
• To assist in the development of business continuity and emergency plans for equipment, power or security failure to preserve technology and data.
• To assist in day-to-day queries on the company wide ERP system, dealing with troubleshooting where possible and collaborating with other members of the department where necessary.
• To oversee and supervise system upgrades to ensure sufficient testing , and communication to staff prior to launch.
  
  

What You Will Need In The Role Of IT Support Engineer

• It would be an advantage to your application if you have an IT degree, or equivalent qualification.
• You will need a minimum of 2 years working within an IT Engineer Role, handling high volumes of inbound tickets.
• Experienced in Microsoft Dynamics 365.
• Proven experience of working towards cyber security practices, threat mitigation and IT security best practices.
• Open to continuous improvement, always striving for new ways of doing things to improve efficiency.
• Proficient working knowledge of Microsoft 365, with a good understanding of CRM and ERP systems.
• Clear written and verbal communication skills.
• Responsive, with a service-driven approach to deliver results.
  
  

What You Will Learn & What Liquidline Can Offer You

Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Sick Pay: Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Menopause Support via Stella App: Tailored support for this stage of life.
• Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
  
  

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!