1st Line Technical Support Apprentice

Are you 1st in line for IT support ???

Community Integrated Care is on an exciting journey of transformation and growth and we are looking to recruit a 1st Line Technical Support Apprentice to join our IT team based at our head office in Widnes.

This is a full time, permanent office based role and will also see you attend Riverside College 1 day a fortnight.

What is The Deal for you?

• Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible.
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Dare to Learn: Access to our amazing on line training platform where you can upskill taking a variety of courses and qualifications.
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.
  
  

The role will provide technical support; answering IT support queries either onsite or via phone or email and take ownership of user IT problems and be proactive when dealing with user issues. You will maintain a high degree of customer service for all support queries and adhere to all service management principles. The successful candidate will also set up and configure all computer related equipment as required and maintain an asset log of all hardware items.

Day to Day (list not exhaustive see attached job description)

• To provide technical support; answering support queries either onsite or via phone or email.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the IT Helpdesk system and maintain full documentation.
• Respond to enquiries from users and help them resolve any hardware or software problems.
• To set up and configure all new equipment as required, including user profiles for Active Directory, Office 365, and line of business applications.
• Provide technical support for telephone lines, systems and mobile phones.
• Maintain an asset log of all hardware items, their software configuration and location.
• Support users in the use of Computer equipment by providing necessary training and advice.
• To allocate more complex service issues to the relevant IT Support member.
• To arrange for external technical support where problems cannot be resolved in house.
  
  

Our ideal Candidate

Skills And Experience

• 4 GCSE's Grade C or above (must include Maths and English)
• IT qualification or experience desirable but not essential
• Strong communications skills - oral and written
  
  

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2023 Colleague Engagement Survey, 56% (over 3,300!) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us - and 28 is an excellent score compared to other organisations !