1st Line Technical Support

Salary: Competitive

Location: Warwick

Contract: Permanent full time

This is an excellent opportunity to work for Scholastic, a leading publisher and distributor of children’s and educational books. We are seeking an organised and enthusiastic individual to join our IT team as a 1st Line Technical Support.

You will provide 1st Line support to staff across all our sites and home workers and the point of contact for all IT Service Desk calls. You will answer, log and allocate

all calls and ensure turnaround of support calls is kept to a satisfactory level. You will be required to provide regular reports to the staff concerned and the IT Manger as well as monitoring all open calls whist maintaining the ServiceNow helpdesk system.

You will have excellent customer service skills and be able to communicate at all levels. You will be highly organised and able to work to tight deadlines whilst maintaining high levels of accuracy. With a proactive approach you will be able to work effectively as part of a team and on an individual basis. You will also have a good understanding of PC’s, MacBooks, Windows 11, and Microsoft Office 365.

If you would like to apply, please send your CV along with a covering letter quoting the job reference number to [email protected]

Reference Number: 18.25LI

We are an inclusive organisation and recognise the need for change and a more equal society. We welcome applications from any background and characteristic.