1st Line NOC Engineer
Convergence Group
Date: 2 weeks ago
City: Solihull
Salary:
£28,000
-
£35,000
per year
Contract type: Full time
1st Line NOC Engineer - Kickstart Your Tech Career!
Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.
Why Convergence Group?
We believe in investing in our people. You'll get tailored training, a mapped-out development path, and clear career progression. The more value you bring, the more you’ll grow - and be rewarded. Start your tech career with us and help drive the future of connectivity.
What You’ll Do:
#Hiring #Telecoms #NOC # ServiceDesk #1stlinesupport #CG
Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.
Why Convergence Group?
We believe in investing in our people. You'll get tailored training, a mapped-out development path, and clear career progression. The more value you bring, the more you’ll grow - and be rewarded. Start your tech career with us and help drive the future of connectivity.
What You’ll Do:
- Deliver top-notch customer service by resolving technical issues and keeping customers in the loop.
- Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs.
- Manage incident and request tickets with precision, escalating to senior engineers when needed.
- Assist with hardware and vendor management, ensuring swift resolution of faults.
- At least 1 years’ experience in a busy, customer-focused service desk or NOC environment.
- Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it).
- Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis.
- Ability to obtain BPSS, SC, and NPPV3 clearance for this role.
- We're dynamic and fast-paced.
- You'll bag a fantastic base salary of £28,000-£35,000.
- 33 days holiday (including bank holidays and it only gets better!).
- Robust benefits, including an enhanced pension, Private Medical Insurance, Income Protection & Life Assurance.
- Learning and development? Absolutely!
- Dog-friendly office? Heck, yeah!
- Permanent position.
- Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7).
- A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours.
- Office-based role.
#Hiring #Telecoms #NOC # ServiceDesk #1stlinesupport #CG
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