Workflow Coordinator

Equans is looking for a Workflow Coordinator to join the Rotherham, Bassetlaw and Barnsley contracts based at Venture House, Rotherham on a temporary basis (12 months FTC). This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

Reporting to the Workflow Manager, you will respond to, plan and organise the full cycle of all facilities management work from customer enquiry to job completion. You will be expected to deliver excellent customer service, interpreting, and managing work orders through the Maximo system, planning, and dispatching both reactive and planned maintenance works to a number of engineers, sub-contractors, and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.

What will you deliver?

• First point of contact for incoming telephone calls and service requests received by telephone and e-mail from EQUANS staff and our customers.
• Interpret and log work order requests, inputting details into an electronic facilities management (CAFM) system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLA’s).
• Understand, identify, and apply the SLA for each service request and set expectations with customers.
• Sort and dispatch call to engineers, sub-contractors and site managers based on the correct skill sets, geographical location and service delivery arrangements.
• Re-plan/assign as required to manage workload and priorities of response.
• Meet SLA targets and respond to customer requests.
• Plan daily workload for engineers using available systems.
• Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demands.
• Organise planned maintenance for engineers, sub-contractors, and site managers.
• Raise purchase requisition and/or purchase orders as directed.
• Ensure compliance with statutory and company procedures, across all functions within responsible areas.
• Collate accurate reports as required.
• Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
• Analysis of job history/running reports to avoid duplication.
• Promote customer feedback and surveys.
• Ad hoc administration duties.
• Ad hoc site visits – familiarisation visits to sites you are responsible for, meeting the team.
• Comply with company procedures to ensure that all risks relating to safety, health, environment, and quality are effectively managed through the use of risk assessments, PPE, training, and company procedures to ensure a safe working environment.
• Highlight any potential SLA breaches to Jeopardy Supervisor.

What can we offer you?

On offer is a competitive salary and benefit package, which includes;

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Essential Criteria

• Proficient in the use of IT, Microsoft Outlook, and Office.
• Experience in a customer service role.
• Excellent communication skills.
• Ability to work as part of a busy team.
• Tenacious approach to works management.

Desirable Criteria

• Experience of the CAFM system (Maximo, ideally).

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey."

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme please click here.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.