Visitor Experience Host

Closing Date: 10/07/2026

Location/Division: BZP

Visitor Experience Host

Location: Bristol Zoo Project

Contract: Annualised hours

Salary: £12.71 p/h

Bristol Zoo Project is looking for friendly, enthusiastic Visitor Experience Hosts to help deliver outstanding customer service for our visitors in all areas of the visitor operation, including admissions, car park and retail. You’ll be a welcoming presence across the site, supporting visitors, and helping ensure every visit is enjoyable and memorable.

This role is on an annualised hours contract, with hours varying across the year. Please note hours will be more heavily weighted to our peak seasons, including school holidays and weekend working. Shift patterns will also vary with earlier and later start times, and shortened hours between 10.00 and 14.00 will also be offered. We are open to flexible hours which work with different lifestyles and commitments.

With a new strategy in place to create a world-class Bristol Zoo and conservation and sustainability at its heart, the new Bristol Zoo Project will offer spacious, modern facilities, significant growth in our conservation and education work, and an innovative and exciting visitor experience.

The role will help to realise our vision of saving wildlife together, and you will be involved in supporting our transformation programme – our strategy to 2035 includes large scale improvements to Bristol Zoo Project.

As a Disability Confident Employer if you identify yourself as disabled under the Equality Act 2010 definition and can demonstrate that you meet the essential criteria listed in the person specification, we will guarantee an interview.

Benefits include:

• 30 days of annual leave (Pro-rated, inclusive of bank hols) increasing with length of service with an option to buy up to 5 days’ additional holiday

• Access to our company pension scheme

• Enhanced family leave – supporting you with the important milestones in your life with enhanced maternity, paternity and adoption pay

• Access to a range of resources to support your physical, mental and financial health, including access to our Employee Assistance Programme

• Death in service benefit (x3 salary)

• Cycle to work scheme and season ticket loans supporting you to spread the cost of environmentally friendly transport options.

• Other flexible benefits including access to a health cash plan to help you with everyday healthcare costs

• Access to a great range of discounts from hundreds of retailers to help make your money go further including gym discounts

• Option for Lifestyle Break after one years’ service

• Ongoing training and development opportunities, allowing you to reach your full potential

• Free on-site car park

To apply for this role please sign into our recruitment portal and upload your CV and cover letter explaining how you meet the essential and desirable criteria detailed in the person specification in the job description.

The closing date for applications is 10th July. Interviews will be held shortly after this.

To assist your preparation if you are invited to an interview, we ask questions based on our behaviour competencies described in the job description and look for evidence of how you demonstrate these behaviours.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage you to apply as soon as possible to avoid missing out on this opportunity.

Diversity Statement

Our vision for the Society to be an employer of choice, that is inclusive and attracts and retains the most talented people, who all work together to sustain our future. As such we welcome applications from all sections of the community. Our employee lifecycle processes, including recruitment, are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, disability status, race, or any other aspect which makes them unique.