Veterinary Receptionist

Not-for-Profit | Receptionist - Part-time | Animal Care Award rate from $29.45 - $31.23

About Us

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.

The Opportunity

Are you looking for a rewarding career? Animal Welfare League Queensland (AWLQ) is currently looking for a part-time Veterinary Receptionist to join our Brisbane Community Veterinary Clinic. In this role, you’ll support the veterinary team in providing the highest level of customer service and care to our customers and their animals. We have 19 hours available; workdays can be flexible depending on your availability.

You’ll be working with a team of highly skilled and passionate professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about directly impacting animal welfare, we’d love to talk to you.

Key Responsibilities

• Answer incoming calls with strong professionalism and accurate information.
• Respond to a high volume of client enquiries, both over the phone and face to face.
• Provide strong face-to-face customer service and facilitate appointment setting.
• Facilitate the impounding and reclaiming of animals
• Ensure the register balances are reconciled at the end of each day.
• Assist with preparing invoices and other documentation, as well as document management.
• Replacing merchandise in the Rehoming store.
• Complete a variety of general administrative duties
• Responsible for opening and closing the reception area and ensuring it is clean and tidy.
• Comply with all OH&S guidelines to ensure high standards of personal care are maintained
• Ensure issues are addressed and conflicts resolved with a high degree of customer support.
• Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.
  
  

Essential Requirements

• Current Driver’s Licence.
• Strong experience in a high-volume volume intensive customer service environment.
• A minimum of 2+ years of experience in administrative and reception roles.
• Intermediate Microsoft Office Suite and IT systems ability (minimum).
  
  

Essential Skills And Attributes

• Strong communication and interpersonal skills combined with the ability to resolve customer issues.
• Demonstrated affinity with animals.
• Demonstrated ability to work well with all levels of the team and wider organisation.
• Ability to work independently as well as effectively contribute in a team environment.
• Strong attention to detail.
  
  

We Offer

• Access to an independent Employee Assistance Program
• Employee discounts on veterinary services.
• A supportive and collaborative team culture with a strong focus on mentoring and growth.
  
  

How To Apply

Please submit your application, including your CV and a cover letter outlining your relevant experience. Applications will be reviewed as they are received, and the position will close once we have found our ideal candidate.

Apply Now

About Us

AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.

In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.

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