Vehicle Technical Support Specialist

Technical Fleet Support Specialist

Location: Solihull - Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About The Role

We currently lease out over 200,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.

Some Of Your Key Responsibilities Will Include

• You will also be required to authorise work requests via the 1Link system.
• Challenge suppliers and suggest an alternative more cost-effective solution.
• Relationships with internal customers, drivers and garages is key to your
• The ability to update systems and databases.
  
  

What We’re Looking For

Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake!

Skills

We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages. You’ll also be able to demonstrate:

• Impressive communication (verbal & written) skills
• Qualified (ideally) motor vehicle technician
• Efficient and accurate working style
• Team player with customer focus
  
  

The package

We offer a basic starting salary of up to £30,000*, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.

We Also Provide a Comprehensive Benefits Package, Including

• Private medical cover, including a digital GP service
• Company pension
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
  
  

Ready to make a difference?

Sound interesting? Click here to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Telephone screening with a member of our Talent Acquisition team
• 1 hour interview, which will be competency-based.
  
  

If you’re not shortlisted, we’ll still let you know the outcome of your application.

What are you waiting for? Apply today and we’ll be in touch.