Training Solutions Advisor

Job Introduction

Customer focused position responsible for driving revenue growth while ensuring the seamless delivery of training services. Combining relationship/account management, sales performance, and operational oversight to manage the full training lifecycle—from enquiry through to certification and invoicing. Acting as a key liaison between customers, suppliers, and internal teams, the role ensures high service standards, strong client relationships, and effective resolution of queries. Contributing to business performance through proactive pipeline development, data management, and a continuous improvement mindset.

Key Responsibilities

• Serve as a primary point of contact for customers, delivering a high-quality, solutions-focused service across phone and email channels, and ensuring a consistently excellent customer experience.
• Drive revenue growth through proactive business development, account management, and the achievement of monthly and annual sales targets.
• Oversee the effective coordination and resolution of customer and supplier enquiries, ensuring clear communication and timely outcomes.
• Manage the end-to-end training lifecycle, from initial enquiry and booking through to certification and invoicing, ensuring accuracy, efficiency, and compliance throughout.
• Build and maintain strong client relationships, positioning the business as a trusted partner and ensuring a proactive, solutions-oriented approach to customer needs.
• Collaborate closely with sales teams to identify opportunities, support pipeline development, and contribute to the delivery of wider commercial objectives.
• Maintain oversight of client training records, proactively managing renewals and rebooking of expiring qualifications to support client compliance.
• Support financial administration processes, including invoices, credits, and query resolution, ensuring accuracy and alignment with company procedures.
• Coordinate internal training activities, including scheduling, bookings, and performance reporting, to support organisational capability development.
• Contribute to a culture of continuous improvement by identifying and implementing enhancements to processes, systems, and customer experience.
  
  

What We’re Looking For

• Internal and external stakeholder management – ensuring the needs of our clients’ and our own business are achieved.
• Passionate about delivering exceptional customer service and adding value.
• Exceptional attention to detail and quality focused.
• Ability to work independently and as part of a team and to manage multiple projects simultaneously
• Excellent written and verbal communication skills
• A positive attitude and resilience in troubleshooting and resolving customer queries
• Proficient computer skills including Microsoft packages and use of booking management systems
• Experience in Training sector and/or Rental, Industrial, Construction/Infrastructure market – desirable
  
  

What We Can Offer You

• Salary sacrifice pension
• 25 days holiday, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Employee Assistance Programme
• Virtual GP Service
• Will Writing & Funeral Concierge Service
• Regit Assist 24/7 accident helpline – free joining
• All the above managed through our Employee Engagement Platform – Spotlight
  
  

A Little Bit About Us

With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.

As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.

At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.

Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.