Tenant Services Administrator

Tenant Services Administrator - 12 Month Fixed Term Contract

Part Time - 14 Hours per week - Monday & Tuesday’s

Are you passionate about delivering excellent customer service and providing vital administrative support in a fast-paced environment? Hightown Housing Association is seeking a dedicatedTenant Administration Assistant to join our friendly and dynamic Housing Team.

In this role, you’ll be the first point of contact for internal and external customers, ensuring a professional, customer-focused experience. You’ll also play a key part in supporting Housing Officers with a wide range of administrative tasks that help us deliver high-quality housing services.

Key Responsibilities as a Tenant Services Administrator:

• Provide administrative support to Housing Officers, including communications, mail merges, and newsletters.
• Respond to general housing enquiries such as pet permissions, anti-social behaviour reports, parking, and tenancy changes.
• Process mutual exchange applications, liaising with other landlords and coordinating the process.
• Liaise with internal departments and external agencies to resolve housing management issues.
• Assist in preparing reports and statistics.
• Maintain accurate tenancy records and customer contact logs.
• Deliver general administrative tasks such as typing, filing, scanning, and updating records.
• Collaborate with departments like Income Recovery, Lettings, and Property Services to resolve enquiries at first contact.
• Support Housing Officers during visits and resident involvement events.
• Provide reception cover and handle calls for Housing Officers during absences.

The ideal candidate will have:

• Strong administrative and IT skills, including Microsoft Office (Outlook, Word, Excel).
• Confident in delivering professional customer service and using initiative.
• Experience in housing administration (social or private sector) is desirable.
• Familiarity with managing systems and making day-to-day decisions in an office environment.
• Committed to delivering excellent service and upholding Hightown’s values.
• Collaborative and supportive team player.

Why Join Us as a Tenant Services Administrator?

• Opportunities for career growth and development.
• Work in a collaborative and supportive team environment.
• 33 days of annual leave including Bank Holidays (Pro rata)
• Salary of £11,067 per annum (£27,663 pro rata)
• Monthly attendance bonus
• Life assurance cover (three times your annual salary)
• Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas
• Ongoing training opportunities to develop your career
• Employee support and health & wellbeing services
• Free access to on-site gym

Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.

Appointment to this position will be subject to satisfactory right to work and reference checks.

We are an Equal Opportunities & Disability Confident Employer.