Tenancy Sustainability Officer
Progress Housing Group
Date: 2 weeks ago
City: Leyland
Contract type: Full time
We’re Hiring: Tenancy Sustainability Officer (Housing Support & Welfare Benefits)
Department: Housing Operations
Salary: £32,743 - £33,895 (pro-rata)
Location: Leyland / Preston / wider North West (agile working)
Hours: 36.25 hours per week
Contract: Fixed Term - 6 months
Help People Sustain Their Tenancies and Thrive
At Progress Housing Group, we're looking for an experienced and proactive Tenancy Sustainability Officer to support customers during a period of growth and help them maintain successful, sustainable tenancies.
This role will focus on supporting tenants moving into new-build homes, helping them access the right support, maximise their income and overcome challenges that may put their tenancy at risk.
What You'll Be Doing
We'd love to hear from you if you have experience in:
Click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you’re a great fit for this role.
Please note: In line with our core value of being Genuine, we discourage the use of AI tools when preparing applications or supporting statements. We are committed to building an authentic and values-led workforce and will prioritise applications that clearly reflect personal effort and originality.
Closing date: 11:59pm Sunday 12th July 2026
Interview date: W/C 20th July 2026
We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.
Department: Housing Operations
Salary: £32,743 - £33,895 (pro-rata)
Location: Leyland / Preston / wider North West (agile working)
Hours: 36.25 hours per week
Contract: Fixed Term - 6 months
Help People Sustain Their Tenancies and Thrive
At Progress Housing Group, we're looking for an experienced and proactive Tenancy Sustainability Officer to support customers during a period of growth and help them maintain successful, sustainable tenancies.
This role will focus on supporting tenants moving into new-build homes, helping them access the right support, maximise their income and overcome challenges that may put their tenancy at risk.
What You'll Be Doing
- Managing a caseload of new and existing customers
- Completing tenancy affordability and sustainability assessments
- Supporting customers with welfare benefits and income maximisation
- Developing and delivering tailored support plans
- Identifying safeguarding concerns and emerging risks
- Working alongside internal teams and external agencies to achieve positive outcomes
- Helping prevent tenancy failure, abandonment and rent arrears
We'd love to hear from you if you have experience in:
- Housing Management
- Tenancy Sustainment
- Welfare Benefits
- Financial Inclusion
- Income Recovery
- Homelessness Prevention
- Support Work
- Experience supporting customers with complex needs
- Strong communication and relationship-building skills
- The ability to manage your own caseload
- A proactive, solution-focused approach
- A full UK driving licence and access to your own vehicle
- Agile and flexible working
- 26 days annual leave plus bank holidays
- Birthday leave
- Buy and sell annual leave scheme
- Pension contributions up to 7.5%
- Healthcare plan and wellbeing support
- Home working allowance
- Learning and development opportunities
- Employee discounts and lifestyle benefits
Click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you’re a great fit for this role.
Please note: In line with our core value of being Genuine, we discourage the use of AI tools when preparing applications or supporting statements. We are committed to building an authentic and values-led workforce and will prioritise applications that clearly reflect personal effort and originality.
Closing date: 11:59pm Sunday 12th July 2026
Interview date: W/C 20th July 2026
We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.
How to apply
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