Tenancy Sustainability Officer

We’re Hiring: Tenancy Sustainability Officer (Housing Support & Welfare Benefits)

Department: Housing Operations

Salary: £32,743 - £33,895 (pro-rata)

Location: Leyland / Preston / wider North West (agile working)

Hours: 36.25 hours per week

Contract: Fixed Term - 6 months

Help People Sustain Their Tenancies and Thrive

At Progress Housing Group, we're looking for an experienced and proactive Tenancy Sustainability Officer to support customers during a period of growth and help them maintain successful, sustainable tenancies.

This role will focus on supporting tenants moving into new-build homes, helping them access the right support, maximise their income and overcome challenges that may put their tenancy at risk.

What You'll Be Doing

• Managing a caseload of new and existing customers
• Completing tenancy affordability and sustainability assessments
• Supporting customers with welfare benefits and income maximisation
• Developing and delivering tailored support plans
• Identifying safeguarding concerns and emerging risks
• Working alongside internal teams and external agencies to achieve positive outcomes
• Helping prevent tenancy failure, abandonment and rent arrears
  
  

What We're Looking For

We'd love to hear from you if you have experience in:

• Housing Management
• Tenancy Sustainment
• Welfare Benefits
• Financial Inclusion
• Income Recovery
• Homelessness Prevention
• Support Work
  
  

You'll Also Have

• Experience supporting customers with complex needs
• Strong communication and relationship-building skills
• The ability to manage your own caseload
• A proactive, solution-focused approach
• A full UK driving licence and access to your own vehicle
  
  

Why Join Progress?

• Agile and flexible working
• 26 days annual leave plus bank holidays
• Birthday leave
• Buy and sell annual leave scheme
• Pension contributions up to 7.5%
• Healthcare plan and wellbeing support
• Home working allowance
• Learning and development opportunities
• Employee discounts and lifestyle benefits
  
  

How To Apply

Click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you’re a great fit for this role.

Please note: In line with our core value of being Genuine, we discourage the use of AI tools when preparing applications or supporting statements. We are committed to building an authentic and values-led workforce and will prioritise applications that clearly reflect personal effort and originality.

Closing date: 11:59pm Sunday 12th July 2026

Interview date: W/C 20th July 2026

We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.