Systems & Process Improvement Co-ordinator - Customs

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

CEVA Logistics is looking for a Systems & Process Improvement Co-ordinator to join our Customs team in Felixstowe. This is a hands-on role focused on improving operational efficiency through technology, automation and smarter ways of working.

Working closely with operational and IT teams, you'll identify opportunities to simplify processes, reduce manual tasks and develop practical solutions that improve productivity, accuracy and reporting across our UK Customs operation.

WHAT ARE YOU GOING TO DO?

You'll play an important role in supporting and improving the systems and processes used across our Customs operation, helping teams make better use of existing technology while introducing new tools and solutions.

Your responsibilities will include:

• Developing and maintaining practical solutions using Excel, SharePoint and other Microsoft applications to improve operational efficiency.
• Identifying repetitive tasks and opportunities to simplify, standardise and automate processes.
• Creating and maintaining spreadsheets, reports and data tools to improve accuracy and operational visibility.
• Developing and supporting automated workflows using Power Automate and other automation tools.
• Supporting the introduction of new systems, including testing, implementation, troubleshooting and user support.
• Working closely with operational teams to understand challenges, gather requirements and develop user-friendly solutions.
• Supporting system administration, file management and routine reporting, including month-end activities.
• Documenting processes, providing guidance and helping colleagues adopt new tools and ways of working.
• Reviewing existing solutions and identifying further opportunities for continuous improvement.

WHAT ARE WE LOOKING FOR?

We're looking for someone who enjoys solving problems, improving processes and finding practical ways to make everyday tasks more efficient.

You'll have good Microsoft Excel skills, including experience with formulas, lookups and pivot tables, alongside confidence using Microsoft Office applications and business systems.

You'll also bring an understanding of logistics operations, strong analytical and problem-solving skills and the ability to work collaboratively with colleagues to understand requirements and develop effective solutions.

You'll be organised, detail-focused and comfortable communicating with stakeholders across different teams.

Experience with Power Automate, SharePoint, robotic process automation (RPA), SQL or Python would be advantageous, as would previous involvement in systems implementation or process improvement projects.

Previous Customs experience would be beneficial, but is not essential.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.