Supported Housing Officer

Are you passionate about helping vulnerable adults take the next steps toward independent living?

Do you have experience supporting people within a housing setting or assisting individuals facing homelessness or accommodation challenges?

If so, we’d love to hear from you!

We’re looking for compassionate, proactive, and team-focused individuals to join our Transitional Service Support Team at Charter House as Supported Housing Officers.

In this role, you’ll provide person-centred support to residents living in 11 studio flats, each at a key transitional point in their journey. Your primary focus will be helping residents prepare for move-on, including developing the skills and confidence needed to access private rented sector accommodation a nd other long-term housing options.

What You’ll Be Doing:

• Providing 2–4 hours of tailored support per resident each week, depending on need
• Building positive, trusting relationships that empower residents to identify strengths, set goals, and work towards independence
• Supporting residents with practical life skills, tenancy sustainment, budgeting, and housing readiness
• Actively assisting residents with their move-on plans, including searching for PRS properties, engaging with landlords, and navigating housing pathways
• Working collaboratively with internal teams and external agencies to maximise outcomes
• Keeping accurate, timely records and contributing to continuous service improvement

What We’re Looking For:

• Experience supporting vulnerable adults in housing, homelessness, or community support settings
• Empathy, resilience, and a genuine commitment to empowering others
• The ability to work flexibly as part of a 7-day rota

Strong organisation, communication, and teamwork skills

Additional Information:

• We may interview on a rolling basis-apply early to avoid disappointment.
• An Enhanced DBS check will be required for this role.
• Please note we cannot provide visa sponsorship; applicants must already have the right to work in the UK.
• If you previously applied for a similar role within the last six months and were unsuccessful, please ensure your experience has developed before reapplying.

We are committed to making reasonable adjustments—please let us know of any access needs during the recruitment process.

At One YMCA, we are an inclusive organisation that values diversity and welcomes applicants from all backgrounds, identities, and lived experiences. We aim to build a team enriched by a wide range of skills, perspectives, and strengths.

We look forward to welcoming you to the team!

This is a Full Time role.
Hours per week: 37.5
Working Pattern: Rotating shifts scheduled Monday to Sunday

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.

By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children’s and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.