Support Officer - INTERNAL

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is fixed term / secondment until 30.11.2026 due to Secondment Cover.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Job Summary/Job Purpose:

The post holder will assist the Divisional Lead and the Operations Manager with the day to day management of the North Wales Out of Hours Service – Central Division.

This includes the management of staff, medical and IT equipment and facilities used to provide the Out of Hours Service in all Out of Hours Treatment Centres.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Communication

Ø Deal with multi faceted information with regards to complaints i.e. patient sensitive information with issues of confidentiality in the appropriate way.

Ø Investigate complaints so that the relevant information can be passed on to the people/organisations involved. This involves travelling to the different centres to retrieve recorded conversations, getting data from the Adastra system and liaising with other organisations and/or complainant

Rotas

Ø Complete and maintain the Out of Hours Service rotas (Rota-Master) for support staff, ensuring that rotas are completed two months in advance. Ensure that cover is adequate and in line with service specifications and that all staff are advised of the sessions allocated to them.

Finance

Ø Process requisitions for various items – consumables, equipment, staff uniforms etc.

IT/Training

Ø Resolve IT issues (Hardware and Software) relating to individuals and centres and act as the HB contact for the providers

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

English

Essential Criteria

• NVQ Level 3 in Administration or equivalent level of experience or knowledge ECDL or equivalent knowledge or experience
• ECDL or equivalent knowledge or experience
• Evidence of experience acquired within an NHS/public sector environment.
• Excellent IT skills in all aspects of MS Office to include Excel and SharePoint
  
  

Desirable criteria

• IT Qualification
• Experience of procurement and financial mechanisms, ie, placing orders, tracking and clearing invoices
• Experience of working in a GP Out of Hours service.
• Knowledge of GP Out of Hours service provision
  
  

Experience

Essential criteria

• Significant experience of full range of office procedures and practices.
  
  

Desirable criteria

• Comprehensive experience of using a range of Microsoft software packages.
  
  

Skills

Essential criteria

• Advanced and accurate keyboard skills, using a range of software packages.
  
  

Desirable criteria

• Minute Taking