Strategic Account Manager

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Role Title:

Strategic Account Manager

Location:

Flexible

Department:

Strategy & Distribution UK Regional

Date of version:

July 2026

Reports To:

Mike Bottle

HR Contact:

Puja Ashcroft

Role Summary And Purpose

The Strategic Account Manager is a senior role within the UK Regional business, responsible for owning and developing relationships with a defined portfolio of strategic partner brokers in the UK Regional market. The role exists to drive profitable business growth, improve retention and strengthen broker satisfaction through disciplined account planning, credible market engagement and effective internal collaboration.

Acting as the principal account owner, the role holder develops tailored strategies for each allocated account, identifies and pursues volume opportunities with tenacity, and represents Arch confidently through clear messaging, strong visibility, sound judgement and a polished personal brand.

Key Tasks And Responsibilities

Strategic account ownership

• Act as the principal owner for allocated strategic partner broker accounts, maintaining a clear view of account performance, opportunity and relationship strength.
• Develop and deploy practical account plans that translate strategy into targeted actions, relationship activity, retention priorities and new business opportunities.
• Use diligence, discipline, creativity and follow-through to ensure agreed account actions are progressed to completion.
  
  

Growth, pipeline and retention

• Drive growth in allocated strategic partner accounts by identifying volume opportunities and pursuing them with pace, tenacity and commercial judgement.
• Support prospecting activity and encourage a consistent pipeline of opportunities, contributing to strong quote activity and conversion outcomes.
• Support the retention agenda, including specific engagement on larger or strategically important cases where required.
  
  

Broker relationship and market presence

• Build strength and breadth of broker relationships through effective relationship mapping, planned contact cadences and appropriate social activity.
• Maintain a visible, credible and respected profile with strategic partners, representing Arch effectively across brand, culture, key messages, marketing output and underwriting appetite.
• Deliver assertive, polished and constructive presentation and communication in the market, balancing agility and pace with professionalism.
  
  

Internal collaboration and commercial alignment

• Collaborate effectively with the Arch International Strategy & Distribution team, including alignment with London Market distribution activity where relevant.
• Work closely with the branch network and key branch stakeholders to ensure account strategy and distribution activity are harmonised.
• Negotiate remuneration arrangements effectively and ensure broker activity supports balanced, constructive and commercially credible market relationships.
  
  

Role Requirements & Skills

Skills / Competencies

• Proven ability to build, nurture and manage high-level broker relationships that support delivery of business objectives, growth and retention.
• Confident serving as a key point of contact for internal and external stakeholders, including senior management, underwriting, claims and insurer placement teams.
• Able to map relationships, plan engagement cadences and ensure timely follow-up on broker enquiries, reviews and agreed actions.
• Strong organisational capability, attention to detail and disciplined follow-through, with the ability to balance activity across multiple strategic accounts.
• Able to work with agility and flexibility while still following core process disciplines and established ways of working.
• Assertive and polished verbal and written communicator, able to cascade key messages clearly and represent Arch with credibility.
• Effective negotiation skills, including the ability to negotiate remuneration arrangements and manage constructive commercial conversations.
• Strong presentation capability, combining pace, clarity, professionalism and sound judgement.
• Comfortable working across sales, development, underwriting, claims, marketing, branch and central Strategy & Distribution colleagues to deliver cohesive broker management.
• Strong understanding of market dynamics and ability to provide useful feedback on broker sentiment, competitor activity and emerging opportunities.
• Acts as a senior stakeholder and positive role model, supporting regional management and contributing to a consistent, professional market presence.
• Strong analytical capability, able to interpret broker, market and performance data to identify trends, opportunities and areas requiring action.
  
  

Qualifications

• Strong appetite for professional development, embracing opportunities to improve skills, judgement and market effectiveness.
  
  

Experience

• Proven track record in account management, ideally within a commercial insurance or broker-facing environment.
• Minimum of 10 years’ insurance industry experience, with evidence of managing complex stakeholder relationships and commercial opportunities.
• Experienced in developing tailored account strategies informed by market insight, broker performance, trends and practical commercial opportunity.
  
  

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

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