Stock Condition Coordinator

Job Title: Stock Condition Coordinator
Contract Type: Permanent
Salary: £24,841.47 Per Annum (£27,565.55 is achieved after 12 months successful performance in the role) Per Annum
Working Hours: 35 hours per week
Working Pattern: Monday to Friday, Hybrid
Location: Liverpool or Central (Leicester, Derby, Stoke)

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Stock Condition Co Ordinator
Provide comprehensive administrative, customer contact and coordination support to enable the effective delivery of stock-condition-related repairs and remedial works.

The role exists to ensure appointments and repairs are accurately logged, scheduled, tracked and completed in line with service standards, while maintaining clear communication with customers, contractors and internal teams. Accurate records and data will support asset intelligence, compliance and informed investment
decisions.

About you
We are looking for someone with:

• Experience of customer contact and scheduling within a repairs or housing environment.
• Experience of logging, tracking and maintaining accurate records.
• Strong IT skills including Microsoft Excel, Word and Outlook.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview Applications may close before the deadline, so please apply early to be considered.

Role Profile
Customer Contact and Coordination

• Act as a key point of contact for customers in relation to stock condition inspections and associated repairs
• Provide clear, timely and professional communication, managing expectations throughout the process.
• Respond to customer enquiries, concerns and access issues, escalating where appropriate.

Logging, Scheduling and Tracking Repairs

• Accurately log stock-condition-related repairs and follow-on works in line with agreed procedures.
• Coordinate and schedule appointments for surveys, inspections and repairs.
• Track repairs from identification through to completion, escalating delays, risks or quality concerns.

Records, Systems and Data Management

• Maintain repairs logs, stock condition outcomes, post-inspection records and contractor updates.
• Ensure systems are kept up to date to support compliance and audit requirements.
• Identify trends or recurring issues to support service improvement.

Liaison with Contractors and Internal Teams

• Liaise with contractors to support scheduling and completion of works.
• Work collaboratively with Repairs, Asset, Compliance and Finance teams.
• Escalate issues requiring management intervention.

Continuous Improvement and Team Contribution

• Contribute to continuous improvement of customer contact and Stock Condition processes.
• Maintain and improve knowledge and skills relevant to the role.
• Undertake other duties commensurate with the role to support the wider team.

Other Information

• You will be required to work flexibly to meet customer and business needs.
• You will undertake regular training and continuous professional development.
• Additional duties of an equivalent nature may be required in consultation with your Line Manager.

Person specification
Knowledge, Skills and Experience
Essential

• Experience of customer contact and scheduling within a repairs or housing environment.
• Experience of logging, tracking and maintaining accurate records.
• Strong IT skills including Microsoft Excel, Word and Outlook.
• Excellent organisational skills and attention to detail.
• Strong communication skills and ability to work collaboratively.

Desirable

• Experience within social housing repairs or asset services.
• Understanding of stock condition or housing quality standards.
• Relevant qualification such as CIH or Business Administration.