Shop Manager - Crookes

We’re looking for an experienced and motivated Shop Manager to lead one of our busy retail stores. This is your chance to run a shop where every sale makes a real difference, while building a strong team, creating a welcoming space, and driving great results.

No two days are the same. You’ll be hands-on, visible on the shop floor, and confident in taking ownership of performance, people, and standards.

This role is based in one of our larger shops, which includes a dedicated furniture department. As Shop Manager, you’ll oversee a higher volume of stock, larger premises, and a broader range of operations, including furniture donations, collections, and deliveries. You’ll lead a larger team and manage more complex logistics, making this a varied and fast-paced role.

What you’ll be doing

You’ll take full responsibility for the day-to-day running of the shop, including:

• Driving sales and delivering against income targets
• Creating an inviting, well-presented shop through strong merchandising and displays
• Managing stock effectively to maximise value and minimise loss
• Leading, developing, and motivating a team of staff and volunteers
• Building great relationships with customers and the local community
• Promoting the shop and growing donations and footfall
• Making sure the shop is safe, secure, and compliant with policies and procedures
• Keeping on top of administration, reporting, and financial processes

You’ll also play a key role in spotting opportunities to improve performance – whether that’s through pricing, promotions, layout, or new ideas.

About you

You’ll bring a mix of retail experience, leadership ability, and people skills, including:

• Previous experience in a retail or customer-facing environment
• Experience managing or supervising a team
• A track record of working to sales targets and managing budgets
• Strong organisational and admin skills
• Confidence using data and reports to make decisions
• A hands-on approach with a positive “can do” attitude

You’ll also be someone who:

• Builds strong relationships with customers, colleagues, and volunteers
• Communicates clearly and gets things done
• Is adaptable and responds well to change
• Leads by example and brings energy to the team
• Handles situations with empathy and professionalism

Why join us?

This is more than just a retail role. You’ll be:

• Running your own shop with real autonomy
• Leading a committed and supportive team
• Making a genuine impact in your community
• Developing your skills in retail management, leadership, and commercial awareness

You can find out more about our benefits here: https://www.stlukeshospice.org.uk/work-for-us-benefits

Our Commitment to Equity, Diversity & Inclusion (EDI):

The job-holder can expect to work in a space that is free from barriers and attitudes that are free from prejudice: We seek to employ, engage with, and care equally for all we encounter; striving to make our employment, volunteering, events and services free from barriers, and our attitudes free from prejudice, and treating everyone as a unique individual, providing the best experience that we can for each person.

Our values embody our way of working, they are Caring, Respectful, and Pioneering. Working for St Luke’s offers a real opportunity to make a difference to local people.