Senior Travel Consultant - Africa

African Travel Specialist – Luxury Tailor-Made Safaris

At Mahlatini Luxury Travel, we design Life’s Greatest Journeys. As leaders in luxury safaris and tailor-made travel across Southern and Eastern Africa, we’re expanding our team of African Travel Specialists.

We’re looking for experienced consultants who combine in-depth knowledge of Sub-Saharan Africa with a passion for delivering exceptional, personalised client experiences. If you thrive on creating seamless, high-end itineraries and nurturing lasting client relationships, we’d love to hear from you.

Core Skills

• Trusted advisor, building long-term client relationships through consultative selling, understanding individual travel aspirations and designing exceptional, tailor-made journeys.
• A client-first approach, committed to crafting extraordinary travel experiences
• Results-driven, with a proven ability to exceed expectations
• Commercially minded, taking ownership for achieving personal sales, conversion, margin and revenue targets, managing a sales pipeline and making decisions that support business performance.
• Proactive and self-motivated, managing the complete client journey from initial enquiry through to post-travel follow-up, ensuring timely communication and an exceptional client experience throughout.
• Exceptional communicator, both written and verbal, with confidence in face-to-face interactions (video calls)
• Collaborative and team-oriented, fostering a culture of excellence

The Role

• Curation of high-quality, tailormade itineraries for a wide range of traveller segments
• Managing the end-to-end client journey, including planning, costing, refining, and confirming itineraries, through to post-travel communications and nurturing future travel wish lists
• Conversion of warm sales leads via email, telephone, and video calls
• High-quality presentation of customised travel itineraries, including supply of relevant supporting information and advice
• Delivering gold-standard client service at all stages of the sales process to foster repeat and referral business
• Proactive expansion of product knowledge, staying informed of the latest industry developments to ensure expertise across our specialist product portfolio
• Maintaining up-to-date commercial knowledge of properties, flight routings, and logistics
• Fostering strong working relationships with colleagues and trade partners, while demonstrating a strong team ethic

What we’re looking for

Essential

• 3+ years’ experience as a Travel Consultant in tailor-made, luxury travel
• Proven ability to design and sell complex itineraries
• First-hand knowledge of Sub-Saharan Africa
• Strong sales track record and ability to hit targets
• Excellent communication skills (written, spoken, and video)
• Organised, tech-savvy, and confident managing multiple clients

Desired

• Experience with GDS/flight systems
• Relevant bachelor’s degree or equivalent

What we offer

• Flexible working patterns with hybrid options
• Competitive salary plus commission
• Company pension scheme
• 29 days holiday per year with long service benefits
• Discounted travel and access to exclusive industry rates
• Structured training and continuous professional development
• Team Volunteering aligned to our BCorp values and Social Events Calendar
• Employee Assistance Programme

If you are ready to take the next step on your career journey, click here here to apply.